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Chapter 6 - Warranty and Service
• check or purchase order number for payment if the modem is out of
warranty. (Check with your technical support specialist for current
charges.)
• if possible, note the name of the technical support specialist with whom
you spoke.
If you need to inquire about the status of the returned product, be prepared
to provide the serial number of the product sent (see Section 6.3.1).
Send modems to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
6.4 Upgrading the MT2834BR
The MT2834BR has a Flash PROM which contains firmware code for the
hardware and DSP code for the digital signal processor chips. At various
times, Multi-Tech may add enhancements and/or fixes to the firmware. The
flash technology used in the MT2834BR lets you load these upgrades into
the PROM or DSP chips through the modem's serial port.
6.4.1 Using FlashPro to Upgrade Modem Firmware
1. Download FLASHPRO.ZIP and a new .HEX file from the Multi-
Tech BBS.
2. Unzip the FLASHPRO.ZIP file. Place this unzipped file and the
.HEX file in the same directory.
3. Run FlashPro by typing FLASHPRO, a space, -M and hitting ENTER at
the DOS prompt.
4.Highlight the "Configure" option in the MAIN MENU and hit
ENTER. Highlight "Active Port" and select the COM port to
which you have your modem attached. Highlight "Baud Rate"