Replacement Parts | Multi-Tech Systems MTCBA-E-EN, MTCBA-C-EN-NX

Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

April 2007

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail:	SupplyNet, Inc.
	614	Corporate Way
	Valley Cottage, NY 10989
Phone:	800	826-0279
Fax:	914	267-2420
Email:	info@thesupplynet.com
Internet:	http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F)

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Multi-Tech Systems MTCBA-E-EN, MTCBA-C-EN-NX manual Replacement Parts, Repair Procedures for International Distributors

Contents

MultiModem Copyright User GuideRecord of Revisions Revision Date Description Trademarks Table of Contents GRE Tunnels Packet FiltersDhcp Server Tools Product and Interface Descriptions Introduction Product Description Application Example Ship Kit Contents Handling Precautions Safety WarningsVehicle Safety Ethernet Ports Caution Specifications AT Command InformationFeatures Edge Modems Gprs Modems Cdma Modems Connect Antenna, Ethernet, & Power Setup a Wireless AccountPhone Numbers for the Wireless Modem Getting Started Optional Attach the Modem to a Flat Surface Optional Fused DC Power Connection Front Panel LEDs Ethernet LEDsModem LEDs Set Your PC’s TCP/IP Address for Ethernet Functionality Prerequisite Steps Using AT Commands Exiting Modem Mode AT Command for Verifying Signal StrengthSignal Strength Rssi Network Registration Verification Use the Wizard Setup for Quick Configuration Benefits of Using the Wizard SetupOpen a Web browser PPP Authentication PPP ConfigurationAuthentication Password Shutdown Caution Set Time and Date Connecting to the Internet Connecting to the Internet StepsImportant Note About Provider Fees Page Navigating the Web Management Software Using the Web Management Software IP Setup Services Tunnels LogsNetworks Web Management Software Screens IP Setup IP Configuration General ConfigurationAuto Dialout Configuration Syslog Configuration Submit General Daylight Configuration Time Zone Configuration Daylight Saving End Time Daylight Saving Start TimeAdd Static Routes Important Note Remote Configuration IP Setup Remote Configuration NAT Configuration PPP PPP ConfigurationIf NAT is enabled If NAT is disabled Icmp Keep Alive Check PPP General Caller ID Configuration Wakeup-on-Call ConfigurationCaller Acknowledgement Configuration PPP Wakeup-on-Call PPP Wakeup-On-Call Examples For Gprs and EDGE, it is *99***1# Set the Time Delay. Use can use the 10 second default PPP Modem Commands PPP Power-On ConfigurationPower-On Init String Configuration Example of Useful Gprs AT Commands Networks & Services Networks & Services Network ConfigurationNetwork Configuration Service Configuration Networks & Services Service Configuration Packet Filters Packet Filters Packet FiltersPacket Filter Packet Filters Dnat Configuration Dnat ConfigurationPacket Filters Dnat Example Example Any Example MeterIPExample Nochange Icmp Configuration Packet Filters AdvancedConnection Tracking GRE Tunnel Configuration GRE TunnelsGRE Tunnels GRE Tunnels GRE Routes Configuration GRE Tunnels GRE Routes Configuration Dhcp Server Subnet Settings Subnet SettingsDhcp Server Tools Dhcp Fixed ConfigurationDhcp Server Fixed Addresses Tools Tools Tools Firmware Upgrade Tools Service StatusFirmware Upgrade Important Notes Tools Load Configuration Tools Save ConfigurationLoad Configuration Statistics & Logs Statistics & Logs EthernetStatistics & Logs Serial Statistics & Logs PPP Statistics & Logs SysInfo Statistics & Logs PPP Trace Statistics & Logs Dhcp Stat Statistics & Logs GRE StatisticsStatistics & Logs Modem Information Appendix a a Reference Table of Commonly Supported Subnets Appendix a Reference Table of Commonly Supported Subnets GSM and E-GSM Radio Characteristics Appendix B Wireless AntennaCdma Radio Characteristics Antenna How to Change the Fuse Fused DC Power Cable Dimensions Obtaining the Latest Firmware Version Appendix C Firmware Upgrade Using External Tftp Client Multi-Tech Warranty Statement Multi-Tech Warranty Statement Repair Procedures for International Distributors Replacement Parts Waste Electrical and Electronic Equipment Weee Appendix E Waste Electrical Electronic Equipment Index General Configuration IP Setup 31, 32