NEC 5800/320Lb-R

vii

Chapter 7 Troubleshooting........................................................................................... 7-1

TO LOCATE THE ERRORS........................................................................................................7-2

ERROR MESSAGES...................................................................................................................7-3

Error Messages by LED Indication..........................................................................................7-3

Error Messages on the Liquid Crystal Display (LCD).............................................................7-3

POST Error Messages............................................................................................................7-14

Error Notification by BEEP...................................................................................................7-20

Linux Error Messages............................................................................................................7-21

Server Management Application Error Message....................................................................7-23

SOLVING PROBLEMS.............................................................................................................7-24

Problems with NEC Express5800/ft series.............................................................................7-24

Event Log...............................................................................................................................7-31

Problems with NEC EXPRESSBUILDER............................................................................7-32

Problems with Master Control Menu.....................................................................................7-34

Problems with NEC ESMPRO...............................................................................................7-35

COLLECTION OF TROUBLE LOGS......................................................................................7-36

Collection of syslog................................................................................................................7-36

Collection of System Information..........................................................................................7-36

Collection of the Memory Dump...........................................................................................7-37

Backup of IPM Information...................................................................................................7-38

Chapter 8 System Upgrade........................................................................................... 8-1

SAFETY PRECAUTIONS...........................................................................................................8-2

ANTI-STATIC MEASURES........................................................................................................8-3

PREPARING YOUR SYSTEM FOR UPGRADE.......................................................................8-4

3.5-INCH HARD DISK DRIVE..................................................................................................8-5

Installing 3.5-inch Hard Disk Drive.........................................................................................8-7

Removing 3.5-inch Hard Disk Drive........................................................................................8-9

Replacing 3.5-inch Hard Disk Drive......................................................................................8-10

RAID CONFIGURATION WHEN DISKS ARE ADDED........................................................8-11

CPU MODULE..........................................................................................................................8-13

Removing CPU Module.........................................................................................................8-14

Installing CPU Module...........................................................................................................8-16

DIMM.........................................................................................................................................8-18

Installing DIMM.................................................................................................................... 8-20

Removing DIMM...................................................................................................................8-21

Replacing DIMM...................................................................................................................8-22

PROCESSOR (CPU)..................................................................................................................8-23

Installation..............................................................................................................................8-24

Removing CPU......................................................................................................................8-27

Replacing CPU.......................................................................................................................8-28

PCI MODULE............................................................................................................................8-29

Precautions.............................................................................................................................8-30

Removing PCI Module...........................................................................................................8-31

Installing PCI Module............................................................................................................8-33

PCI BOARD...............................................................................................................................8-35

Installing PCI Board...............................................................................................................8-36

Removing PCI Board.............................................................................................................8-41

Replacing PCI Board..............................................................................................................8-42