NEC 5800/320Lb-R - page 205

Chapter 7

Troubleshooting

If the product does not work properly, see this chapter before deciding that it is a breakdown.

Contents

Main NEC Express5800/320Lb/320Lb-R User's Guide PROPRIETARY NOTICE AND LIABILITY DISCLAIMER Keep this User's Guide handy for quick reference when necessary. SAFETY INDICATIONS CAUTION Page Page Trademarks To prevent voltage sag: Notes: PREFACE ABOUT THIS USER'S GUIDE How to Use This User's Guide Additional symbols IMPORTANT: CHECK: TIPS: Accessories Page CONTENTS Page Page Page Page WARNING LABELS Tower Model Page Page Page 1-6 PCI/CPU Modules PCI Module CPU Module Page 1-8 PRECAUTIONS FOR SAFETY General CAUTION 1-10 Use of Power Supply and Power Cord 1-11 Installation, Relocation, Storage and Connection 1-12 1-13 Cleaning and Handling of Internal Devices 1-14 During Operation 1-15 Rack-mount Model For Proper Operation Page TRANSFER TO THIRD PARTY Server IMPORTANT: Included Software DISPOSAL OF EQUIPMENT AND CONSUMABLES IMPORTANT: IF SYSTEM TROUBLE IS SUSPECTED 1. 2. 3. 4. ABOUT REPAIR PARTS Advice for Your Health Page Page 2-2 STANDARD FEATURES Page Page Page NAMES AND FUNCTIONS OF COMPONENTS Front View Page Page 2-9 CD- ROM Drive 2-10 Rear View 2-11 CPU Module PCI Module Chassis Board Layout LEDs POWER LED BMC Status LED TIPS: 2-17 2-18 2-19 PCI Module Status LEDs 1/2 Disk Access LED 2-20 Tips: 2-21 2-22 2-23 CPU Module Status LEDs 1/2 2-24 Tips: 2-25 PCI Board Slot Status LEDs (P1, P2, P3) To show the status of PCI board slots, each PCI module has three status LEDs. For LED indications when option boards are attached, see PCI Module in Chapter 8. DISK LED Page LAN Connector LEDs BASIC OPERATION Locking and Unlocking the Front Bezel IMPORTANT: Tower Model Page Power ON Power OFF POST Check TIPS: TIPS: Flow of POST 6. 7. 8. 9. 12. IMPORTANT: 13. Behavior at Occurrence of Error POST Error Messages IMPORTANT: Floppy Disk Drive Use of Floppy Disk CD-ROM Drive Use of CD-ROM Page HARD DISK CONFIGURATIONS THAT CAN BE BUILT ON THE NEC Express5800/ft series IMPORTANT: Page REPLACING 3.5-INCH HARD DISK DRIVE How to Locate Failed Disks 1. 2. 3. Restoring Redundant Configuration Manually IMPORTANT: 1. 2. 3. Page Page Page Page Page SYSTEM BIOS ~ SETUP ~ Starting SETUP Utility TIPS: 4-4 Description of On-Screen Items and Key Usage Configuration Examples Link with Management Software UPS Keyboard Security IMPORTANT: Serial Devices Optional PCIrelated devices Boot Page Menu and Parameter Descriptions IMPORTANT: Advanced 4-11 Advanced Select "Advanced" on the Advanced menu to display the following screen. See the table below for setup options on the screen. TIPS: Page Page See the table below for setup options on the screen. IMPORTANT: addresses. See the table below for setup options on the screen. Page 4-17 See the table below for setup options on the screen. IMPORTANT: Disabled. See the table below for setup options on the screen. 4-19 Security Move the cursor onto "Security" to display the Security menu. 4-20 See the table below for setup options on the screen. System Hardware See the table below for setup options on the screen. IMPORTANT: See the table below for setup options on the screen. Page Boot IMPORTANT: Exit IMPORTANT: SCSI BIOS FAST! UTIL IMPORTANT: Start Notes Start Procedure 19. 20. IMPORTANT: 22. IMPORTANT: Configuration Settings Host Adapter Settings 4-33 SCSI Device Settings IMPORTANT: SCSI Bus Settings IMPORTANT: Autoconfigure SCSI Device IMPORTANT: Selectable Boot Settings Restore Default Settings IMPORTANT: Raw Nvram Data Scan SCSI Bus SCSI Disk Utility IMPORTANT: Select Host Adapter IMPORTANT: Exit Fast!UTIL Termination and Storage of Fast!UTIL Setting List for Optional SCSI Device FORCED SHUTDOWN AND CLEAR Forced Shutdown Clear CMOS / Password (Configuring Motherboard Jumpers) IMPORTANT: Page TIPS: 30. IMPORTANT: 31. 32. 35. CHECK: TIPS: Page 46. 47. 48. CHECK: TIPS: Page NEC EXPRESSBUILDER Start Menu IMPORTANT: Page NEC EXPRESSBUILDER Top Menu Start A B C 49. 50. 51. Tools IMPORTANT: Consoleless Menu IMPORTANT: Starting IMPORTANT: TIPS: Menu Items IMPORTANT: Master Control Menu TIPS: IMPORTANT: NEC ESMPRO Agent and Manager Overview Page Detection of Server Fault Prevention of Server Fault Page Page Monitoring of NEC Express5800/ft series Page Page 5-18 NEC ESMPRO Agent Device ID in Alert Report Device name Device ID Page Page Alert Change Settings of File System Monitoring Function Actions to Take When Temperature/Voltage Error Occurs on CPU/PCI Modules TIPS: Shutdown Monitoring Page NEC ESMPRO Manager TIPS: Monitoring by Use of Data Viewer Monitoring CPU Module Page Monitoring PCI Module Monitoring PCI Slots and Devices on PCI Module Page Monitoring SCSI Adapter on PCI Module Page Monitoring Ethernet Adapter on PCI Module Page Monitoring SCSI Enclosure IMPORTANT: IMPORTANT: You need to be aware of the status of hard disk during the mirror creation. For details, see Monitoring Mirror Disk Maintenance of NEC Express5800/ft series TIPS: 1. 2. 3. The table below shows the support of the whole system setup functions. 5-38 Start and Stop of Components IMPORTANT: Page Page Page Check and Clear of MTBF Information IMPORTANT: Procedure in NEC ESMPRO Manager 64. 65. 66. 67. Sample screen of NEC ESMPRO Manager Page Firmware Update Page Sample screen of ft server utility Dump Collection IMPORTANT: IMPORTANT: Page Page Page Setup of System Operation Page BMC Firmware Update IMPORTANT: IMPORTANT: Procedure of Update from the ft server utility 89. 90. 91. Changing Update Data Storage Destination 92. 93. 94. 95. NEC MWA MANAGEMENT WORKSTATION APPLICATION TIPS: IMPORTANT: Servers to be remotely managed by MWA PRECAUTIONS: Remote Management Configuration for the Server without Console 102. 103. 104. 105. 106. Page Page Page Page Page Page DAILY MAINTENANCE Checking Alert Checking STATUS LEDs and LCD Display Making Backup Copies Cleaning Cleaning the NEC Express5800/ft series IMPORTANT: 125. 126. 127. 128. Page Page Page SYSTEM DIAGNOSTICS Test Items Startup and Exit of System Diagnosis 151. 152. 153. 154. 155. 156. OFF-LINE MAINTENANCE UTILITY Starting the Off-line Maintenance Utility Features of Off-line Maintenance Utility TIPS: RELOCATING/STORING THE NEC Express5800/ft series IMPORTANT: 157. 158. 159. 160. 161. 162. 163. IMPORTANT: 164. IMPORTANT: Page TO LOCATE THE ERRORS ERROR MESSAGES Error Messages by LED Indication Error Messages on the Liquid Crystal Display (LCD) IMPORTANT: 7-4 7-5 7-6 7-7 7-8 7-9 7-10 7-11 7-12 7-13 7-14 POST Error Messages TIPS: options. 7-15 7-16 7-17 7-18 7-19 7-20 Error Notification by BEEP 7-21 Linux Error Messages 7-22 Server Management Application Error Message SOLVING PROBLEMS Problems with NEC Express5800/ft series Page Page Page 1. 2. 3. 4. 1. 2. Page Event Log Problems with NEC EXPRESSBUILDER Page Problems with Master Control Menu Page COLLECTION OF TROUBLE LOGS Collection of syslog Collection of System Information Collection of the Memory Dump IMPORTANT: Preparing for Memory Dump 165. 166. 167. Saving Dump Files Backup of IPM Information Chapter 8 System Upgrade 8-2 SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. WARNING ANTI-STATIC MEASURES PREPARING YOUR SYSTEM FOR UPGRADE TIPS: 3.5-INCH HARD DISK DRIVE Page Installing 3.5-inch Hard Disk Drive Page Removing 3.5-inch Hard Disk Drive Replacing 3.5-inch Hard Disk Drive RAID CONFIGURATION WHEN DISKS ARE ADDED Page Page CPU MODULE IMPORTANT: PRECAUTIONS: Removing CPU Module 24. IMPORTANT: 25. 26. 27. Page Installing CPU Module IMPORTANT: 35. 32. TIPS: 33. 34. 36. IMPORTANT: 37. 38. DIMM Page Installing DIMM Removing DIMM Replacing DIMM PROCESSOR (CPU) Installation Page Page Removing CPU Replacing CPU PCI MODULE IMPORTANT: TIPS: Precautions Page Removing PCI Module 96. 97. 98. 99. Page Installing PCI Module 111. IMPORTANT: 112. 113. PCI BOARD IMPORTANT: TIPS: Installing PCI Board Page Page Page Page Removing PCI Board Replacing PCI Board Setup of Optional PCI Board IMPORTANT: IMPORTANT: TIPS: 44. 45. N8104-84 1000BASE-SX Adapter IMPORTANT: 8-47 N8104-103 1000BASE-T Adapter IMPORTANT: 8-49 Page Page Check the status of the LAN board Page Supplement Page Page Appendix A Specifications Page Appendix B I/O Port Address The factory-set I/O port addresses for the server are assigned as follows: B-2