Clearing Media Jams74

checked, repaired, or cleaned. Repeated jams may also happen if you’re
using the wrong weight print media.
„Misfeed jams occur in the upper input tray or lower feeder unit(s). A mis-
feed jam may be as simple as a sheet of media not being picked, or it may
be that the media was picked but not fed properly. Access to this area is
through the tray slot(s).
„Inner jams occur in the transfer drum/transfer unit area. This type of jam
means that the media did not make it to the paper exit area. Access to this
area is through the printer’s (and/or duplex unit’s) rear cover (and/or
duplex unit’s lower rear assembly).
„Outer jams usually means that media is stuck in the fuser/media exit
area. Access to this area is through the printer’s (and/or duplex unit’s) top
cover.
„Drum jams occur if the media winds around the transfer drum. Access to
this area is through the printer’s (and/or duplex unit’s) rear cover.
„Duplex jams occur in the duplex unit area on the models with duplex
units installed. Access to this area is through the duplex unit’s top cover,
the duplex unit’s rear cover, and the duplex unit’s lower rear assembly.
Clearing Media Jams
„To avoid damage, always remove jammed media gently, without tearing it.
Any pieces of media left in the printer, whether large or small, can obstruct
the paper path and cause further jams.
„To avoid damage to rollers, always remove jammed media gently.
„Do not reload media that has jammed.
„If, after clearing the media jam, the jam message in the control panel win-
dow persists, open and close the printer’s top cover. This should clear the
jam message.
Attention
The image is not fixed on the media before the fusing process. If you
touch the printed surface, the toner may stick to your hands, so be
careful not to touch the print face when removing the jammed media.
Make sure not to spill any toner inside the printer.
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as much as
possible. If some toner remains on your clothes, use cool, not hot water, to
rinse the toner off, provided your clothing is washable. If toner gets on your
skin, wash it off with water or a neutral detergent.