Solving Problems with Media Jams82

Solving Problems with Media Jams
5"

Frequent jams in any area indicate that area should be checked,

repaired, or cleaned. Repeated jams may also happen if you’re using

unsupported print media.

Symptom Cause Solution
Several
sheets go
through the
printer
together.
The front edges of the
media are not even. Remove the media and even up the front
edges, then reload it.
The media is moist
from humidity. Remove the moist media and replace it with
new, dry media.
Too much static elec-
tricity is present. Do not fan transparency media.
Paper jam
message
stays on.
Front cover needs to
be opened and closed
again to reset the
printer.
Open and close the front cover of the printer
again.
Some media remains
jammed in the printer. Recheck the paper path and make sure you
have removed all of the media jams.
Duplex unit
jams. The wrong media is
being used. Use only supported media. Refer to the
“Media Types” on page 35.
Plain paper and thick stock up to 28 lb bond
(105 g/m²) can be autoduplexed if the optional
duplex unit is installed. For heavier weights,
manual duplexing is required. To manually
duplex, remove the media, flip it over, and
reload it.
Make sure that you have not mixed media
types in your media tray.
Do not duplex envelopes, glossy stock, labels,
thick stock, transfer media, or transparencies.
Media may still be
jammed. Check for media stuck in the paper guides in
the duplex unit’s top cover, and the media sup-
ply area on the lower side of the printer.
If you removed jammed media from near the
OPC belt cartridge, reset the OPC belt car-
tridge’s locking levers.