Troubleshoot with the LEDs, Power LED Stays Amber | NETGEAR R6700

Nighthawk AC1750 Smart WiFi Router

Troubleshoot with the LEDs

By default, the router is set with standard LED settings. If you disabled blinking for the LEDs or turned off all LEDs except the Power LED, you must return the LEDs to their standard settings for troubleshooting. For information about controlling the LED settings, see Disable LED Blinking or Turn Off LEDs on page 104.

Standard LED Behavior When the Router Is Powered On

After you turn on power to the router, the following sequence of events occurs:

1.When power is first applied, verify that the Power LED is lit.

2.After approximately 30 seconds, verify the following:

•The Power LED is solid white.

•The Internet LED is lit.

•The WiFi LED is lit unless you turned off the wireless radio.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

Is the Power LED is off or blinking, try the following:

•Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet.

•Check that you are using the power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware. If the error persists, a hardware problem exists. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is powered on, the Power LED lights amber for about 20 seconds and then lights white. If the LED does not turn white, the router is experiencing a problem.

If the Power LED is still amber one minute after you turn on power to the router, do the following:

1.Turn off the power and then turn it back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. See Factory Settings on page 178.

If the error persists, you might be experiencing a hardware problem. Contact technical support at www.netgear.com/support.

Troubleshooting

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NETGEAR R6700 Troubleshoot with the LEDs, Standard LED Behavior When the Router Is Powered On, Power LED Stays Amber

Contents

Nighthawk AC1750 Smart WiFi Router Compliance SupportTrademarks Contents Optimize Performance Use the Router as a Media Server Manage Your Network Appendix a Supplemental Information Hardware Setup Attach the Antennas Unpack Your Router To attach the antennas USB 3.0 port Top and Front Panels LED Position Your Router Rear Panel Cable Your Router Following image shows how to cable your router  To cable your router Connect to the Network Access the Router WiFi Connection Wired Connection To use WPS to connect to the WiFi network  To find and select the WiFi network Use an Internet Browser to Access the Router Types of LoginsNetgear genie Automatic Internet Setup Label  To use Netgear genie to set up your router Log In to the Router Change the Language To log in to the router  To change the language  To use the genie app to access the router Access the Router with Netgear genie App Specify Your Internet Settings  To use the Setup Wizard Use the Internet Setup WizardSelect Advanced Setup Wizard Specify an Internet Connection Without a Login Manually Set Up the Internet Connection To specify the Internet connection settings Specify Your Internet Settings  To view or change the basic Internet setup Specify an Internet Connection That Uses a Login Specify Your Internet Settings Specify IPv6 Internet Connections  To set up an IPv6 Internet connection Use Auto Detect for an IPv6 Internet Connection Requirements for Entering IPv6 AddressesInternet Connection Type list, select Auto Detect Use Auto Config for an IPv6 Internet Connection Specify Your Internet Settings Internet Connection Type list, select 6to4 Tunnel Set Up an IPv6 6to4 Tunnel Internet Connection Set Up an IPv6 Pass Through Internet Connection  To set up a pass-through IPv6 Internet connection Set Up an IPv6 Fixed Internet Connection To set up a fixed IPv6 Internet connection Internet Connection Type list, select Fixed Specify Your Internet Settings  To set up an IPv6 Internet connection with a Dhcp server Set Up an IPv6 Dhcp Internet Connection  To set up a PPPoE IPv6 Internet connection Set Up an IPv6 PPPoE Internet ConnectionInternet Connection Type list, select PPPoE Specify Your Internet Settings Maximum Transmission Unit Change the MTU Size Select Advanced Setup WAN SetupCommon MTU Sizes  To change the MTU size Nighthawk AC1750 Smart WiFi Router Common MTU sizes Optimize Performance Optimize Internet Gaming with Upstream QoS Prioritize Internet Traffic with Quality of Service Add Upstream QoS Rules  To enable upstream QoS Select Advanced Setup QoS Setup Upstream QoS Set Up QoS for Applications and Online Gaming To create a QoS policy for applications and online games Optimize Performance From the Priority Category list, select Ethernet LAN Port Set Up QoS for a Router LAN Port Set Up QoS for a MAC Address From the Priority Category list, select MAC Address Edit an Upstream QoS Policy To edit a QoS policy  To delete a QoS policy Delete an Upstream QoS Policy Optimize Video Streaming with Downstream QoS  To enable downstream QoS  To add a downstream QoS rule by keyword Add Downstream QoS Rules by Keyword Add a Downstream QoS Rule by Device Improve Network Connections with Universal Plug and Play  To enable Universal Plug and Play Wi-Fi Multimedia Quality of Service  To disable WMM QoS Control Access to the Internet  To set up Live Parental Controls Set Up Parental ControlsSelect Parental Controls Control Access to the Internet  To set up access control Control Access to Your NetworkClick the Take me to the status screen button Use Keywords to Block Internet Sites Select the Turn on Access Control check box To block Internet sites Select Advanced Security Block Sites Delete Keywords from the List to Be Blocked To delete keywords from the list  To block services Block Services from the Internet Control Access to the Internet Avoid Blocking on a Trusted Computer Schedule When to Block Internet Sites and Services To schedule blocking  To specify a trusted computer  To set up email notifications Set Up Security Event Email Notifications Control Access to the Internet Router USB Drive Requirements Access a USB Device on the Network  To map the USB device to a Windows network drive  To connect a USB device  To back up your Windows computer Back Up Windows Computers with ReadySHARE Vault Back Up Mac Computers with Time Machine Set Up a USB Hard Drive on a MacPrepare to Back Up a Large Amount of Data  To format your USB hard disk drive and specify partitions Type afp//routerlogin.net Select the Wake for Wi-Fi network access check boxUse Time Machine to Back Up onto a USB Hard Drive From the Apple menu, select System Preferences  To specify the USB access settings Control Access to the USB DriveSelect Advanced USB Storage Advanced Settings  To set up FTP access Network Neighborhood/MacShare. Enabled by defaultUse FTP Within the Network  To view or change network folders View Network Folders on a USB Drive  To add a network folder Add a Network Folder on a USB Drive Click the Create Network Folder button Edit a Network Folder on a USB Drive To edit a network folder Approve USB Devices Select Advanced Advanced Setup USB Settings To approve USB devices Select the Allow only approved devices check box Safely Remove a USB Drive To remove a USB disk drive safely Share USB Drives Attached to the Router Access the Router’s USB Drive Through the Internet Set Up FTP Access Through the Internet Access the USB Drive Through the Internet To access the USB drive from a remote computer  To access the USB drive with FTP from a remote computer Access the USB Drive Through the Internet with FTP Your Personal FTP Server Dynamic DNS Set Up a New Dynamic DNS Account Specify a DNS Account That You Already Use  To set up Dynamic DNS if you already set up an account Netgear Change the Dynamic DNS Settings Set Up Your Personal FTP Server To change your settings  To set up your personal account and use FTP Use the Router as a Media Server  To specify media server settings Specify ReadyDLNA Media Server SettingsPlay Music from a USB Drive with iTunes Server Play music on a USB drive with iTunes  To specify iTunes server settings Play Media from a USB Drive on TiVo  To set up the router to work with TiVoSelect Advanced USB Storage Media Server  To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer  To install the driver and cable the printer Install the Printer Driver and Cable the PrinterDownload the ReadySHARE Printer Utility  To download the utility  To install the utility Install the ReadySHARE Printer Utility  To manually connect and print Use the Shared Printer  To view or change the status View or Change the Status of a Printer  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer  To change the language Select Tools Configuration Change Netgear USB Control Center Settings To turn off automatic Netgear USB Control Center startup  To specify the time-out Select Tools Configuration Specify Network Settings View WAN Settings Disable LED Blinking or Turn Off LEDs To disable LED blinking or turn off the LEDs Select Advanced Advanced Setup LED Control Settings Specify Network Settings 105  To set up a default DMZ server Set Up a Default DMZ Server  To change the LAN TCP/IP settings Change the LAN TCP/IP SettingsChange the Router’s Device Name  To change the router’s device name Select Advanced Setup LAN Setup Specify the IP Addresses That the Router Assigns  To disable the Dhcp server feature in the router Disable the Dhcp Server Feature in the Router  To reserve an IP address Reserve LAN IP Addresses  To edit a reserved address entry Edit a Reserved LAN IP Address Delete a Reserved LAN IP Address Use the WPS Wizard for WiFi Connections To delete a reserved address entry  To use the WPS Wizard  To specify basic wireless settings Specify Basic WiFi Settings Specify Network Settings 115  To change the WPA settings Change the WiFi Security Option  To set up a guest network Set Up a Guest NetworkSelect Guest Network  To disable airtime fairness How the Router Manages Wireless ClientsAirtime Fairness Select Advanced Advanced Setup Wireless Settings Control the Wireless Radios To disable implicit Beamforming Implicit Beamforming Enable or Disable the Wireless Radios Use the WiFi On/Off Button To enable or disable the wireless radios  To set up the wireless schedule Set Up a Wireless Schedule  To specify WPS Settings Specify WPS Settings  To set up the router as an AP Use the Router as a Wireless Access PointSelect Advanced Advanced Setup Wireless AP Router in bridge mode with an 802.11ac WiFi connection Set Up the Router in Bridge Mode  To set up bridge mode Click the setup bridge mode wireless settings button Set Up a Wireless Distribution System Specify Network Settings 127  To set up the base station Set Up the Base Station  To configure a Netgear router as a repeater Set Up a Repeater Specify Network Settings 130 Manage Your Network Change the admin Password Update the Router Firmware To check for new firmware and update your router  To set the password for the user name admin Set Up Password RecoverySelect Advanced Administration Set Password  To set up password recovery Recover the admin PasswordSelect the Enable Password Recovery check box  To recover your password Display Internet Port Statistics View Router Status To view router status and usage information  To display Internet port statistics Manage Your Network 136  To check the Internet connection status Check the Internet Connection Status View Logs of Router Activity Select Advanced Administration Logs To view logs Monitor Internet Traffic Select Advanced Advanced Setup Traffic Meter To monitor Internet traffic Create Custom Static Routes  To set up a static route Delete a Static Router Edit a Static Router To edit a static route  To delete a static route  To view devices on the network View Devices Currently on the NetworkSelect Attached Devices Back Up Settings Manage the Router Configuration File To back up the router’s configuration settings Select Advanced Administration Backup Settings Erase the Current Configuration Settings Restore Configuration Settings To restore configuration settings that you backed up Do not interrupt the whole reboot process Remote Management  To set up remote management  To use remote access Use VPN to Access Your Network Set Up a VPN Connection Install OpenVPN Software on Your Computer Specify VPN Service in the Router To specify the VPN service  To install VPN client software Use VPN to Access Your Network 151 NETGEAR-VPN  To open a VPN tunnel Use a VPN Tunnel Use VPN to Access the Router’s USB Drive and Media Set Up VPN Client Internet Access in the Router Use VPN to Access Your Internet Service at Home To allow VPN clients to use your home Internet service Use a VPN Tunnel to Access Your Internet Service at Home Block VPN Client Internet Access in the Router To allow VPN clients to access only your home network  To access your Internet service Use VPN to Access Your Network 157 Specify Internet Port Settings  To forward specific incoming protocols Set Up Port Forwarding to a Local Server  To add a custom service Add a Custom Port Forwarding ServiceClick the Add Custom Service button  To edit a port forwarding entry Edit a Port Forwarding Service Application Example Make a Local Web Server Public Delete a Port Forwarding EntryHow the Router Implements the Port Forwarding Rule  To delete a port forwarding entry Add a Port Triggering Service Set Up Port Triggering To add a port triggering service Specify Internet Port Settings 164  To enable port triggering Enable Port TriggeringClear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat Specify Internet Port Settings 166 Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your Network Power LED Is Off or Blinking Standard LED Behavior When the Router Is Powered OnPower LED Stays Amber Troubleshoot with the LEDs Cannot Log In to the Router WiFi LED Is OffLEDs Never Turn Off Internet or Ethernet Port LEDs Are Off  To check the WAN IP address Cannot Access the Internet  To troubleshoot a PPPoE connection Troubleshoot PPPoE Troubleshoot Internet Browsing Troubleshoot Your Network Using the Ping Utility Wireless ConnectivityChanges Not Saved Test the Path from Your Computer to a Remote Device Test the LAN Path to Your Router To ping the router from a Windows computer Troubleshooting 176 Supplemental Information Factory default settings Factory Settings Supplemental Information 179 R6700 router specifications Technical Specifications