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10. Troublesh oo ti ng
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
•Is the VPN firewall on?
Go to Basic Functioning on page 385.
•Have I connected the VPN firewall correctly?
Go to Basic Functioning on page 385.
•I cannot access the VPN firewall’s web management interface.
Go to Troubleshoot the Web Management Interface on page 386.
•A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on page 387.
•I cannot access the Internet or the LAN.
Go to Troubleshoot the ISP Connection on page 388.
•I have problems with the IPv6 connection.
Go to Troubleshooting the IPv6 Connection on page 389
•I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on page 392.
•I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 393.
•The date or time is not correct.
Go to Address Problems with Date and Time on page 395.
•I need more information.
Go to Access the Knowledge Base and Documentation on page 395.