Troubleshooting
385
ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
Note: The VPN firewall’s diagnostic tools are explained in Diagnostics
Utilities on page 380.
Basic Functioning
•Power LED Not On
•Test LED Never Turns Off
•LAN or WAN Port LEDs Not On
After you turn on power to the VPN firewall, verify that the following sequence of
events occurs:
1. When power is first applied, verify that the Power LED is on.
2. After approximately 2 minutes, verify that:
a. The Test LED is no longer lit.
b. The left LAN port LEDs are lit for any local ports that are connected.
c. The left WAN port LEDs are lit for any WAN ports that are connected.
If a port’s left LED is lit, a link has been established to the connected device. If a port is
connected to a 1000 Mbps device, verify that the port’s right LED is green. If the port
functions at 100 Mbps, the right LED is amber. If the port functions at 10 Mbps, the right
LED is off.
If any of these conditions do not occur, see the appropriate following section.

Power L ED Not On

If the Power and other LEDs are off when your VPN firewall is turned on, make sure that the
power cord is correctly connected to your VPN firewall and that the power supply adapter is
correctly connected to a functioning power outlet.
If the error persists, you have a hardware problem and should contact NETGEAR technical
support.

Test LED Never Turns Off

When the VPN firewall is powered on, the Test LED turns on for approximately 2 minutes and
then turns off when the VPN firewall has completed its initialization. If the Test LED remains
on, there is a fault within the VPN firewall.