Troubleshooting | NETGEAR WNR1000v3h2 manual

N150 Wireless Router User Manual

Chapter 7 Troubleshooting

Quick Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Troubleshooting Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Login Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Checking the Internet Service Connection . . . . . . . . . . . . . . . . . . . . . . . . .95 Obtaining an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Troubleshooting PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Troubleshooting Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Troubleshooting Your Network Using the Ping Utility. . . . . . . . . . . . . . . . .97 Testing the LAN Path to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Testing the Path from Your Computer to a Remote Device . . . . . . . . . .98 Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Problems with Wireless Adapter Connections . . . . . . . . . . . . . . . . . . . . . .99 Restoring the Default Configuration and Password . . . . . . . . . . . . . . . . .100

Appendix A Technical Specifications

Default Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Appendix B Related Documents

Appendix C Notification of Compliance

Index

Table of Contents 5

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NETGEAR WNR1000v3h2 manual Troubleshooting

Contents

N150 Wireless Router WNR1000v3h2 Trademarks Technical SupportStatement of Conditions Revision History Table of Contents Customizing Your Network Settings Troubleshooting Configuring Basic Connectivity Using the Setup Manual Logging In To Your Wireless Router Configuring Basic Connectivity Selecting a Language for Your Screen Display Configuring Basic Connectivity Your Internet Connection Does Not Require a Login Configuring Your Internet Settings Using the Setup WizardViewing and Configuring Basic Internet Settings No login required Your Internet Connection Does Require a Login Login required Configuring Basic Connectivity Setting Up and Testing Basic Wireless Connectivity Configuring Basic Connectivity Click Setup Access List Safeguarding Your Network Safeguarding Your Network Choosing Appropriate Wireless Security To configure the wireless network, you can Other Features That Enhance Security Wireless Security Options If WEP Authentication is used, circle one Shared Key or Auto Recording Basic Wireless Settings Setup Information Viewing Basic Wireless Settings Changing Wireless Security Settings Safeguarding Your Network Configuring WEP Wireless Security Safeguarding Your Network Configuring WPA-PSK and WPA2-PSK Wireless Security Viewing Advanced Wireless Settings Using Push N Connect Wi-Fi Protected Setup Using the Physical Push Button Push Button Configuration Security PIN Entry Using the Router’s Security PIN Using the Wireless Client’s Security PIN Configuring the WPS Settings Adding Additional WPS-Enabled Clients Adding Additional Non-WPS-Enabled Clients Restricting Wireless Access by MAC Address Select the Turn Access Control On check box To add a guest network, do the following Adding Guest Networks Changing the Administrator Password Backing Up Your Configuration Understanding Your Firewall Restricting Access From Your Network Content Filtering OverviewBlocking Access to Internet Sites Blocking Access to Internet Services To block access to Internet services Scheduling Blocking Blocking Services by IP Address Range Log Entry Descriptions Viewing Logs of Web Access or Attempted Web Access Configuring E-mail Alert and Web Access Log Notifications Setting the Time Zone Customizing Your Network Settings Using the LAN IP Setup Options Configuring LAN TCP/IP Setup Parameters Configuring a Device Name Using Address Reservation Using the Router as a Dhcp Server To reserve an IP address Using a Dynamic DNS ServiceTo edit or delete a reserved address entry Click Edit or Delete Select the Use a Dynamic DNS Service check box Configuring the WAN Setup OptionsTo configure for a Dynamic DNS service Disabling Port Scan and DoS Protection Setting Up a Default DMZ Server Setting the MTU Size Configuring Static RoutesConfiguring NAT Filtering Responding to a Ping on the Internet WAN Port To add or edit a static route Customizing Your Network Settings Allowing Inbound Connections to Your Network Fine-Tuning Your Network Fine-Tuning Your Network Web server then sends this reply message to your router How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers To configure port forwarding to a local server Adding a Custom Service Editing or Deleting a Port Forwarding Entry Click Edit Service or Delete Service to make changesApplication Example Making a Local Web Server Public To edit or delete a port forwarding entry Configuring Port Triggering Clear the Disable Port Triggering check box To turn on Universal Plug and Play Using Universal Plug and Play Optimizing Wireless Performance Reduce interference Identify critical wireless linksChoose your settings Using WMM QoS for Wireless Multimedia Applications Using WMM for Wireless Multimedia ApplicationsQuality of Service To create a QoS policy for applications and online games Configuring QoS for Internet AccessQoS for Applications and Online Gaming QoS for a Router LAN Port Click Setup QoS Rule and then click Add Priority Rule QoS for a MAC Address Editing or Deleting an Existing QoS Policy Click Setup QoS RuleChanging the MTU Size Common MTU Sizes Overview of Home and Small Office Networking Technologies Assessing Your Speed Requirements Network Connection Theoretical Raw Transfer Time Theoretical Transfer Time for 1 Gigabyte Using Network Monitoring Tools Using Network Monitoring Tools Wireless Router Status Fields Viewing Wireless Router Status Information Dhcp Click Connection Status to display the connection status Router Statistics Connection Status Settings Rx B/s Viewing a List of Attached Devices Do not interrupt the reboot process Managing the Configuration FileBacking Up and Restoring the Configuration Updating the Router Firmware Erasing the ConfigurationChecking for New Firmware in the Router Upgrade Screen Using Network Monitoring Tools Updating Manually to New Router Firmware Select the Turn Remote Management On check box Enabling Remote Management AccessTo configure your router for remote management Using Network Monitoring Tools To monitor traffic on your router, do the following Traffic Meter Using Network Monitoring Tools Be sure to restart your network in this sequence TroubleshootingQuick Tips Check the Test light to verify correct router operation Troubleshooting Basic FunctionsMake sure that the Ethernet cables are securely plugged Power light blinks green slowly and continuously Power light is not onPower light stays amber Internet light stays amber Internet or LAN port lights are not on Login Problems Obtaining an Internet IP Address Checking the Internet Service Connection Troubleshooting Internet Browsing Troubleshooting PPPoE Testing the LAN Path to Your Router Troubleshooting Your Network Using the Ping Utility Request timed out Testing the Path from Your Computer to a Remote Device Problems with Wireless Adapter Connections Problems with Date and Time These procedures erase all current configuration settings Restoring the Default Configuration and Password Appendix a Technical Specifications Default Configuration SettingsWNR1000v3h2 Router Default Configuration Settings Wireless Communication WNR1000v3h2 Router General Specifications General Specifications Appendix B Related Documents Reference Documents FCC Requirements for Operation in the United States Regulatory Compliance Information Edoc in Languages of the European Community Europe EU Declaration of ConformityFCC Caution Pertinentes de la directive 1999/5/CE Interference Reduction Table Interference Reduction Table Index Index Index PIN 32, 34 ping 54 Setup Manual