Chapter 7: Troubleshooting | 99
N150 Wireless Router User Manual
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers. Many broadband ISPs restrict access by allowing traffic only from the MAC
address of your broadband modem, but some ISPs additionally restrict access to the
MAC address of a single computer connected to that modem. If this is the case, you must
configure your router to “clone” or “spoof” the MAC address from the authorized
computer. For more information, see Using the Setup Manual on page 6.
Problems with Date and Time
Select E-mail under Content Filtering in the main menu to display a screen that shows the
current date and time of day. The WNR1000v3h2 router uses the Network Time Protocol
(NTP) to obtain the current time from one of several network time servers on the Internet.
Each entry in the log is stamped with the date and time of day. Problems with the date and
time function can include the following:
• Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that
your Internet access settings are correct. If you have just completed configuring the
router, wait at least 5 minutes, and check the date and time again.
• Time is off by one hour.
Cause: The router does not adjust for daylight savings time. In the E-mail screen, select
the Automatically Adjust for Daylight Savings Time check box.
Problems with Wireless Adapter Connections
If your wireless adapter is unable to connect, check its connection settings.
To check the adapter’s connection settings:
1. open the adapter setup utility to check connections:
• NETGEAR Smart Wizard utility. If you installed a NETGEAR wireless adapter in
your computer, a Smart Wizard utility program is installed that can provide helpful
information about your wireless network. You can find this program in your Windows
Program menu or as an icon in your system tray. Other wireless card manufacturers
might include a similar program.
• Windows basic setup utility. If you have no specific wireless card setup program
installed, you can use the basic setup utility in Windows:
- Open the Windows Control Panel, and double-click Network Connections.
- In the LAN section, double-click Wireless Network Connection.
2. Use the adapter’s setup program to scan for available wireless networks, looking for the
network name (SSID) of NETGEAR, or your custom SSID if you have changed it.
3. If your wireless network appears and has good signal strength, configure and test with the
simplest wireless connection possible.
If your wireless network does not appear, check these conditions: