NETGEAR WNR1000v3h2 Quick Tips

Chapter 7: Troubleshooting | 91

7

7 Troubleshooting

This chapter provides information about troubleshooting your N150 Wireless Router. After

each problem description, instructions are provided to help you diagnose and solve the

problem. As a first step, please review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest

software updates at http://www.netgear.com/support.

This chapter includes the following sections:

• Quick Tips

• Troubleshooting Basic Functions on page 92

• Login Problems on page 94

• Checking the Internet Service Connection on page 95

• Troubleshooting Your Network Using the Ping Utility on page 97

• Problems with Date and Time on page 99

• Problems with Wireless Adapter Connections on page 99

• Restoring the Default Configuration and Password on page 100

Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

1. Turn off and unplug the modem.

2. Turn off the wireless router and computers.

3. Plug in the modem and turn it on. Wait 2 minutes.

4. Turn on the wireless router and wait 1 minute.

5. Turn on the computers.

Contents

Main Page Table of Contents Chapter 1 Configuring Basic Connectivity Chapter 2 Safeguarding Your Network Chapter 3 Restricting Access From Your Network Chapter 4 Customizing Your Network Settings Chapter 5 Fine-Tuning Your Network Chapter 6 Using Network Monitoring Tools Page Using the Setup Manual Logging In To Your Wireless Router Page Selecting a Language for Your Screen Display Page Configuring Your Internet Settings Using the Setup Wizard Viewing and Configuring Basic Internet Settings Your Internet Connection Does Not Require a Login Page Your Internet Connection Does Require a Login Page Page Setting Up and Testing Basic Wireless Connectivity Page Page Page Choosing Appropriate Wireless Security Page 22 | Chapter 2: Safeguarding Your Network N150 Wireless Router User Manual Table 1. Wireless Security Options Table 2. Other Features That Enhance Security Recording Basic Wireless Settings Setup Information Changing Wireless Security Settings Viewing Basic Wireless Settings Page Configuring WEP Wireless Security Page Configuring WPA-PSK and WPA2-PSK Wireless Security Viewing Advanced Wireless Settings Using Push 'N' Connect (Wi-Fi Protected Setup) Push Button Configuration Using the Physical Push Button Security PIN Entry Using the Routers Security PIN Using the Wireless Clients Security PIN Configuring the WPS Settings Connecting Additional Wireless Client Devices after WPS Setup Adding Additional WPS-Enabled Clients Adding Additional Non-WPS-Enabled Clients Restricting Wireless Access by MAC Address Page Adding Guest Networks Changing the Administrator Password Backing Up Your Configuration Understanding Your Firewall Content Filtering Overview Blocking Access to Internet Sites Blocking Access to Internet Services Page Blocking Services by IP Address Range Scheduling Blocking Viewing Logs of Web Access or Attempted Web Access Configuring E-mail Alert and Web Access Log Notifications Setting the Time Zone Using the LAN IP Setup Options Configuring a Device Name Configuring LAN TCP/IP Setup Parameters Using the Router as a DHCP Server Using Address Reservation Using a Dynamic DNS Service Configuring the WAN Setup Options Disabling Port Scan and DoS Protection Setting Up a Default DMZ Server Responding to a Ping on the Internet (WAN) Port Setting the MTU Size Configuring NAT Filtering Configuring Static Routes Page Page Allowing Inbound Connections to Your Network How Your Computer Accesses a Remote Computer through Your Router How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers Adding a Custom Service Editing or Deleting a Port Forwarding Entry Application Example: Making a Local Web Server Public Configuring Port Triggering Page Using Universal Plug and Play Optimizing Wireless Performance Page Using WMM for Wireless Multimedia Applications Quality of Service Using WMM QoS for Wireless Multimedia Applications Configuring QoS for Internet Access QoS for Applications and Online Gaming QoS for a Router LAN Port QoS for a MAC Address Editing or Deleting an Existing QoS Policy Changing the MTU Size Overview of Home and Small Office Networking Technologies Assessing Your Speed Requirements Page Page Viewing Wireless Router Status Information Chapter 6: Using Network Monitoring Tools | 79 N150 Wireless Router User Manual Table 1. Wireless Router Status Fields (Continued) 80 | Chapter 6: Using Network Monitoring Tools N150 Wireless Router User Manual 2. Click Connection Status to display the connection status. Figure 2. Table 1. Wireless Router Status Fields (Continued) Page Viewing a List of Attached Devices Managing the Configuration File Backing Up and Restoring the Configuration Erasing the Configuration Updating the Router Firmware Checking for New Firmware in the Router Upgrade Screen Page Updating Manually to New Router Firmware Enabling Remote Management Access Page Traffic Meter Page Quick Tips Be sure to restart your network in this sequence. Make sure that the Ethernet cables are securely plugged in. Make sure that the wireless settings in the computer and router match exactly. Make sure that the network settings of the computer are correct. Troubleshooting Basic Functions The Power light is not on. The Power light blinks green slowly and continuously. The Power light stays amber. The Internet light stays amber. The Internet or LAN port lights are not on. Login Problems Checking the Internet Service Connection Obtaining an Internet IP Address Troubleshooting PPPoE Troubleshooting Internet Browsing Troubleshooting Your Network Using the Ping Utility Testing the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Problems with Wireless Adapter Connections Restoring the Default Configuration and Password A Appendix A: Technical Specifications | 101 A Technical Specifications Default Configuration Settings Table 1. WNR1000v3h2 Router Default Configuration Settings 102 | Appendix A: Technical Specifications N150 Wireless Router User Manual Wireless Communication SSID Name Table 1. WNR1000v3h2 Router Default Configuration Settings (Continued) Wireless Access List (MAC Filtering) RF Channel Appendix A: Technical Specifications | 103 General Specifications Table 2. WNR1000v3h2 Router General Specifications B C Appendix C: Notification of Compliance | 105 C Notification of Compliance NETGEAR Wireless Routers, Gateways, APs Regulatory Compliance Information FCC Requirements for Operation in the United States FCC Information to User FCC Guidelines for Human Exposure Page Page Page Index A B C D E F G H I M N O P Q S T U V W