Quick Tips, Troubleshooting | NETGEAR WNR1000v3h2 instruction

7 Troubleshooting		7
7 Troubleshooting

This chapter provides information about troubleshooting your N150 Wireless Router. After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest

software updates at http://www.netgear.com/support.

This chapter includes the following sections:

•Quick Tips

•Troubleshooting Basic Functions on page 92

•Login Problems on page 94

•Checking the Internet Service Connection on page 95

•Troubleshooting Your Network Using the Ping Utility on page 97

•Problems with Date and Time on page 99

•Problems with Wireless Adapter Connections on page 99

•Restoring the Default Configuration and Password on page 100

Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

1.Turn off and unplug the modem.

2.Turn off the wireless router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

4.Turn on the wireless router and wait 1 minute.

5.Turn on the computers.

Chapter 7: Troubleshooting 91

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NETGEAR WNR1000v3h2 manual Quick Tips, Be sure to restart your network in this sequence, Troubleshooting

Contents

N150 Wireless Router WNR1000v3h2 Revision History Technical SupportTrademarks Statement of Conditions Table of Contents Customizing Your Network Settings Troubleshooting Configuring Basic Connectivity Using the Setup Manual Logging In To Your Wireless Router Configuring Basic Connectivity Selecting a Language for Your Screen Display Configuring Basic Connectivity Viewing and Configuring Basic Internet Settings Configuring Your Internet Settings Using the Setup WizardYour Internet Connection Does Not Require a Login No login required Your Internet Connection Does Require a Login Login required Configuring Basic Connectivity Setting Up and Testing Basic Wireless Connectivity Configuring Basic Connectivity Click Setup Access List Safeguarding Your Network Safeguarding Your Network Choosing Appropriate Wireless Security To configure the wireless network, you can Other Features That Enhance Security Wireless Security Options If WEP Authentication is used, circle one Shared Key or Auto Recording Basic Wireless Settings Setup Information Viewing Basic Wireless Settings Changing Wireless Security Settings Safeguarding Your Network Configuring WEP Wireless Security Safeguarding Your Network Configuring WPA-PSK and WPA2-PSK Wireless Security Viewing Advanced Wireless Settings Using Push N Connect Wi-Fi Protected Setup Using the Physical Push Button Push Button Configuration Security PIN Entry Using the Router’s Security PIN Using the Wireless Client’s Security PIN Configuring the WPS Settings Adding Additional WPS-Enabled Clients Adding Additional Non-WPS-Enabled Clients Restricting Wireless Access by MAC Address Select the Turn Access Control On check box To add a guest network, do the following Adding Guest Networks Changing the Administrator Password Backing Up Your Configuration Understanding Your Firewall Blocking Access to Internet Sites Content Filtering OverviewRestricting Access From Your Network Blocking Access to Internet Services To block access to Internet services Scheduling Blocking Blocking Services by IP Address Range Log Entry Descriptions Viewing Logs of Web Access or Attempted Web Access Configuring E-mail Alert and Web Access Log Notifications Setting the Time Zone Customizing Your Network Settings Using the LAN IP Setup Options Configuring LAN TCP/IP Setup Parameters Configuring a Device Name Using Address Reservation Using the Router as a Dhcp Server Click Edit or Delete Using a Dynamic DNS ServiceTo reserve an IP address To edit or delete a reserved address entry To configure for a Dynamic DNS service Configuring the WAN Setup OptionsSelect the Use a Dynamic DNS Service check box Disabling Port Scan and DoS Protection Setting Up a Default DMZ Server Responding to a Ping on the Internet WAN Port Configuring Static RoutesSetting the MTU Size Configuring NAT Filtering To add or edit a static route Customizing Your Network Settings Allowing Inbound Connections to Your Network Fine-Tuning Your Network Fine-Tuning Your Network Web server then sends this reply message to your router How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers To configure port forwarding to a local server Adding a Custom Service To edit or delete a port forwarding entry Click Edit Service or Delete Service to make changesEditing or Deleting a Port Forwarding Entry Application Example Making a Local Web Server Public Configuring Port Triggering Clear the Disable Port Triggering check box To turn on Universal Plug and Play Using Universal Plug and Play Optimizing Wireless Performance Choose your settings Identify critical wireless linksReduce interference Quality of Service Using WMM for Wireless Multimedia ApplicationsUsing WMM QoS for Wireless Multimedia Applications QoS for Applications and Online Gaming Configuring QoS for Internet AccessTo create a QoS policy for applications and online games QoS for a Router LAN Port Click Setup QoS Rule and then click Add Priority Rule QoS for a MAC Address Changing the MTU Size Click Setup QoS RuleEditing or Deleting an Existing QoS Policy Common MTU Sizes Overview of Home and Small Office Networking Technologies Assessing Your Speed Requirements Network Connection Theoretical Raw Transfer Time Theoretical Transfer Time for 1 Gigabyte Using Network Monitoring Tools Using Network Monitoring Tools Wireless Router Status Fields Viewing Wireless Router Status Information Dhcp Click Connection Status to display the connection status Router Statistics Connection Status Settings Rx B/s Viewing a List of Attached Devices Backing Up and Restoring the Configuration Managing the Configuration FileDo not interrupt the reboot process Checking for New Firmware in the Router Upgrade Screen Erasing the ConfigurationUpdating the Router Firmware Using Network Monitoring Tools Updating Manually to New Router Firmware To configure your router for remote management Enabling Remote Management AccessSelect the Turn Remote Management On check box Using Network Monitoring Tools To monitor traffic on your router, do the following Traffic Meter Using Network Monitoring Tools Quick Tips TroubleshootingBe sure to restart your network in this sequence Make sure that the Ethernet cables are securely plugged Troubleshooting Basic FunctionsCheck the Test light to verify correct router operation Internet light stays amber Power light is not onPower light blinks green slowly and continuously Power light stays amber Internet or LAN port lights are not on Login Problems Obtaining an Internet IP Address Checking the Internet Service Connection Troubleshooting Internet Browsing Troubleshooting PPPoE Testing the LAN Path to Your Router Troubleshooting Your Network Using the Ping Utility Request timed out Testing the Path from Your Computer to a Remote Device Problems with Wireless Adapter Connections Problems with Date and Time These procedures erase all current configuration settings Restoring the Default Configuration and Password WNR1000v3h2 Router Default Configuration Settings Default Configuration SettingsAppendix a Technical Specifications Wireless Communication WNR1000v3h2 Router General Specifications General Specifications Appendix B Related Documents Reference Documents FCC Requirements for Operation in the United States Regulatory Compliance Information FCC Caution Europe EU Declaration of ConformityEdoc in Languages of the European Community Pertinentes de la directive 1999/5/CE Interference Reduction Table Interference Reduction Table Index Index Index PIN 32, 34 ping 54 Setup Manual