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NETGEAR WNR1000v3h2 Testing the Path from Your Computer to a Remote Device

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98 | Chapter 7: Troubleshooting

N150 Wireless Router User Manual

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections

- For a wired connection, make sure that the numbered LAN port light is on for the

port to which you are connected. If the light is off, follow the instructions in

Troubleshooting Basic Functions on page 92.

- Check that the appropriate LEDs are on for your network devices. If your router

and computer are connected to a separate Ethernet switch, make sure that the

link lights are on for the switch ports that are connected to your computer and

router.

• Wrong network configuration

- Verify that the Ethernet card driver software and TCP/IP software are both

installed and configured on your computer.

- Verify that the IP address for your router and your computer are correct and that

the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote

device.

1. From the Windows toolbar, click the Start button, and then select Run.

2. In the Windows Run window, type:

ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies like those shown in the previous section are

displayed. If you do not receive replies:

1. Click the Start button, and select Run.

2. Type cmd, and press OK.

3. In the Command Prompt window, enter ipconfig and click Enter. This will display the default

gateway, whether your PC is configured as a DHCP client or a static IP.

• Check to see that the network address of your computer (the portion of the IP address

specified by the subnet mask) is different from the network address of the remote device.

• Check that your cable or DSL modem is connected and functioning.

• If your ISP assigned a host name to your computer, enter that host name as the account

name in the Basic Settings screen.

Contents

Main Page Table of Contents Chapter 1 Configuring Basic Connectivity Chapter 2 Safeguarding Your Network Chapter 3 Restricting Access From Your Network Chapter 4 Customizing Your Network Settings Chapter 5 Fine-Tuning Your Network Chapter 6 Using Network Monitoring Tools Page Using the Setup Manual Logging In To Your Wireless Router Page Selecting a Language for Your Screen Display Page Configuring Your Internet Settings Using the Setup Wizard Viewing and Configuring Basic Internet Settings Your Internet Connection Does Not Require a Login Page Your Internet Connection Does Require a Login Page Page Setting Up and Testing Basic Wireless Connectivity Page Page Page Choosing Appropriate Wireless Security Page 22 | Chapter 2: Safeguarding Your Network N150 Wireless Router User Manual Table 1. Wireless Security Options Table 2. Other Features That Enhance Security Recording Basic Wireless Settings Setup Information Changing Wireless Security Settings Viewing Basic Wireless Settings Page Configuring WEP Wireless Security Page Configuring WPA-PSK and WPA2-PSK Wireless Security Viewing Advanced Wireless Settings Using Push 'N' Connect (Wi-Fi Protected Setup) Push Button Configuration Using the Physical Push Button Security PIN Entry Using the Routers Security PIN Using the Wireless Clients Security PIN Configuring the WPS Settings Connecting Additional Wireless Client Devices after WPS Setup Adding Additional WPS-Enabled Clients Adding Additional Non-WPS-Enabled Clients Restricting Wireless Access by MAC Address Page Adding Guest Networks Changing the Administrator Password Backing Up Your Configuration Understanding Your Firewall Content Filtering Overview Blocking Access to Internet Sites Blocking Access to Internet Services Page Blocking Services by IP Address Range Scheduling Blocking Viewing Logs of Web Access or Attempted Web Access Configuring E-mail Alert and Web Access Log Notifications Setting the Time Zone Using the LAN IP Setup Options Configuring a Device Name Configuring LAN TCP/IP Setup Parameters Using the Router as a DHCP Server Using Address Reservation Using a Dynamic DNS Service Configuring the WAN Setup Options Disabling Port Scan and DoS Protection Setting Up a Default DMZ Server Responding to a Ping on the Internet (WAN) Port Setting the MTU Size Configuring NAT Filtering Configuring Static Routes Page Page Allowing Inbound Connections to Your Network How Your Computer Accesses a Remote Computer through Your Router How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers Adding a Custom Service Editing or Deleting a Port Forwarding Entry Application Example: Making a Local Web Server Public Configuring Port Triggering Page Using Universal Plug and Play Optimizing Wireless Performance Page Using WMM for Wireless Multimedia Applications Quality of Service Using WMM QoS for Wireless Multimedia Applications Configuring QoS for Internet Access QoS for Applications and Online Gaming QoS for a Router LAN Port QoS for a MAC Address Editing or Deleting an Existing QoS Policy Changing the MTU Size Overview of Home and Small Office Networking Technologies Assessing Your Speed Requirements Page Page Viewing Wireless Router Status Information Chapter 6: Using Network Monitoring Tools | 79 N150 Wireless Router User Manual Table 1. Wireless Router Status Fields (Continued) 80 | Chapter 6: Using Network Monitoring Tools N150 Wireless Router User Manual 2. Click Connection Status to display the connection status. Figure 2. Table 1. Wireless Router Status Fields (Continued) Page Viewing a List of Attached Devices Managing the Configuration File Backing Up and Restoring the Configuration Erasing the Configuration Updating the Router Firmware Checking for New Firmware in the Router Upgrade Screen Page Updating Manually to New Router Firmware Enabling Remote Management Access Page Traffic Meter Page Quick Tips Be sure to restart your network in this sequence. Make sure that the Ethernet cables are securely plugged in. Make sure that the wireless settings in the computer and router match exactly. Make sure that the network settings of the computer are correct. Troubleshooting Basic Functions The Power light is not on. The Power light blinks green slowly and continuously. The Power light stays amber. The Internet light stays amber. The Internet or LAN port lights are not on. Login Problems Checking the Internet Service Connection Obtaining an Internet IP Address Troubleshooting PPPoE Troubleshooting Internet Browsing Troubleshooting Your Network Using the Ping Utility Testing the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Problems with Wireless Adapter Connections Restoring the Default Configuration and Password A Appendix A: Technical Specifications | 101 A Technical Specifications Default Configuration Settings Table 1. WNR1000v3h2 Router Default Configuration Settings 102 | Appendix A: Technical Specifications N150 Wireless Router User Manual Wireless Communication SSID Name Table 1. WNR1000v3h2 Router Default Configuration Settings (Continued) Wireless Access List (MAC Filtering) RF Channel Appendix A: Technical Specifications | 103 General Specifications Table 2. WNR1000v3h2 Router General Specifications B C Appendix C: Notification of Compliance | 105 C Notification of Compliance NETGEAR Wireless Routers, Gateways, APs Regulatory Compliance Information FCC Requirements for Operation in the United States FCC Information to User FCC Guidelines for Human Exposure Page Page Page Index A B C D E F G H I M N O P Q S T U V W