NETGEAR WNR3500L, WNR3500L-100NAS Chapter 8 Troubleshooting

8-1

v1.0, November 2009

Chapter 8Troubleshooting

This chapter provides information about troubleshooting your RangeMax Wireless-N Gigabit

Router with USB WNR3500L. After each problem description, instructions are provided to help

you diagnose and solve the problem. As a first step, please review the Quick Tips.

This chapter includes the following sections:

•“Quick Tips”

•“Troubleshooting Basic Functions” on page8-3

•“Cannot Access the Router Main Menu” on page 8-5

•“Cannot Access the Internet” on page 8-6

•“Troubleshooting a Network Using the Ping Utility” on page8-8

•“Problems with Date and Time” on page 8-10

•“Wireless Connectivity” on page8-10

•“Restoring the Default Configuration and Password” on page 8-14

Quick Tips

This section describes tips for troubleshooting some common problems.

Tip: NETGEAR provides helpful articles, documentation, and the latest software

updates at http://www.netgear.com/support.

Table8-1. Quick Tips

Recommendation Instructions

Be sure to restart your network in this sequence. 1. Turn off and unplug the modem.

2. Turn off the wireless router and computers.

3. Plug in the modem and turn it on. Wait 2 minutes.

4. Turn on the wireless router and wait 2 minutes.

5. Turn on the computers.

Contents

Main Regulatory Compliance Information iii Europe EU Declaration of Conformity iv FCC Requirements for Operation in the United States FCC Information to User FCC Guidelines for Human Exposure v FCC Declaration Of Conformity Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 Specifications RangeMax Wireless-N Gigabit Router with USB Product and Publication Details Contents NETGEAR RangeMax Wireless-N Gigabit Router with USB WNR3500L User Manual Page Page Page About This Manual Conventions, Formats, and Scope How to Print This Manual Revision History Chapter 1 Configuring Your Internet Connection Using the Setup Manual Logging In to Your Wireless Router Page Page Using the Setup Wizard Viewing or Manually Configuring Your ISP Settings Page RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Configuring Your Internet Connection 1-7 Table1-1. Basic Settings screen fields RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Configuring Your Internet Connection 1-8 v1.0, November 2009 Table1-1. Basic Settings screen fields (continued) Chapter 2 Safeguarding Your Network security setting must be the same for Planning Your Wireless Network certified and WPA or WPA 2 capable, and that they support WPS configuration. Wireless Placement and Range Guidelines Wireless Security Options Manually Configuring Your Wireless Settings RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Safeguarding Your Network 2-5 Table2-1. Wireless Settings Configuring WEP Wireless Security Page Configuring WPA, WPA2, or WPA/WPA2 Wireless Security Using Push N Connect to Configure Your Wireless Network Using the WPS Button to Configure Your Network and Add a Client Using a PIN to Configure Your Network and Add a Client Page Configuring Advanced WPS Settings Adding Both WPS-Capable Clients and Non-WPS-Capable Clients Restricting Access to Your Router Page Chapter 3 Protecting Your Network Protecting Access to Your WNR3500L Router Changing the Built-In Password Restricting Access by MAC Address Blocking Access to Internet Sites Page Blocking Access to Internet Services Configuring a User-Defined Service Scheduling Blocking Viewing Logs of Web Access or Attempted Web Access Configuring E-mail Alert and Web Access Log Notifications Setting the Time Chapter 4 Using Network Monitoring Tools Upgrading the Router Firmware Page Upgrading Automatically to New Router Software Upgrading Manually to New Router Software Viewing Wireless Router Status Information Table 4 -1 describes the router status fields. RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Using Network Monitoring Tools 4-6 Table4-1. Wireless Router Status Fields (continued) Page Page Viewing a List of Attached Devices Managing the Configuration File Backing Up and Restoring the Configuration Erasing the Configuration Enabling Remote Management Access Page Chapter 5 Customizing Your Network Settings Using the LAN IP Setup Options Page RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Customizing Your Network Settings 5-3 Table5-1. LAN IP Setup (continued) Using the Router as a DHCP Server Using Address Reservation Using a Dynamic DNS Service Page Configuring the WAN Setup Options Setting Up a Default DMZ Server Configuring Static Routes Page Allowing Inbound Connections to Your Network How Your Computer Accesses a Remote Computer through Your Router Page How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers Adding a Custom Service Editing or Deleting a Port Forwarding Entry Configuring Port Triggering Page Page Wireless Repeating (Also Called WDS) Wireless Repeating Function Setting Up the Base Station Setting Up a Repeater Unit Chapter 6 Fine-Tuning Your Network Assessing Your Speed Requirements Optimizing Your Network Bandwidth Page Optimizing Wireless Performance Changing the MTU Size Quality of Service Using WMM QoS for Wireless Multimedia Applications Configuring QoS for Internet Access Page Page Page Page Using Universal Plug and Play Page Chapter 7 USB Storage USB Drive Requirements File Sharing Scenarios Page USB Storage Basic Settings RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual USB Storage 7-5 Alternately, you can also type The following table explains the fields and buttons in this screen:. Table7-1. USB Storage Basic Settings Editing a Network Folder Configuring USB Storage Advanced Settings RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual USB Storage 7-8 Table7-2. USB Storage Advanced Settings Creating a Network Folder ReadyShare Access Unmounting a USB Drive Specifying Approved USB Devices Connecting to the USB Drive from a Remote Computer Locating the Internet Port IP Address Accessing the Routers USB Drive Remotely Using FTP Connecting to the USB Drive with Microsoft Network Settings Enabling File and Printer Sharing Chapter 8 Troubleshooting Quick Tips RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Troubleshooting 8-2 Table8-1. Quick Tips (continued) Troubleshooting Basic Functions RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Troubleshooting 8-4 Table8-2. Troubleshooting LED Behavior (continued) RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Troubleshooting 8-5 Cannot Access the Router Main Menu Table8-2. Troubleshooting LED Behavior (continued) Cannot Access the Internet Page Troubleshooting a Network Using the Ping Utility Testing the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Wireless Connectivity Using Your Wireless Card Setup Program Setting Up and Testing Basic Wireless Connectivity Page Page Restoring the Default Configuration and Password Default Configuration and Technical Specifications A-1 Appendix A Default Configuration and Technical Specifications TableA-1. WNR3500L Router Default Configuration Settings Page RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual Default Configuration and Technical Specifications A-3 Technical Specifications TableA-2. WNR3500v2 Router General Specifications Appendix B Related Documents Index-1 Index A B C RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual D E F G H J K L M N Q R S T RangeMax Wireless-N Gigabit Router with USB WNR3500L UserManual U V W