NETGEAR WNR3500L user manual Chapter Troubleshooting, Quick Tips, Recommendation Instructions

Chapter 8

Troubleshooting

This chapter provides information about troubleshooting your RangeMax Wireless-N Gigabit Router with USB WNR3500L. After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.

This chapter includes the following sections:

•“Quick Tips”

•“Troubleshooting Basic Functions” on page 8-3

•“Cannot Access the Router Main Menu” on page 8-5

•“Cannot Access the Internet” on page 8-6

•“Troubleshooting a Network Using the Ping Utility” on page 8-8

•“Problems with Date and Time” on page 8-10

•“Wireless Connectivity” on page 8-10

•“Restoring the Default Configuration and Password” on page 8-14

Quick Tips

This section describes tips for troubleshooting some common problems.

Table 8-1. Quick Tips

Recommendation	Instructions
Be sure to restart your network in this sequence.	1.	Turn off and unplug the modem.
	2.	Turn off the wireless router and computers.
	3.	Plug in the modem and turn it on. Wait 2 minutes.
	4.	Turn on the wireless router and wait 2 minutes.
	5.	Turn on the computers.

8-1

v1.0, November 2009