Nortel Networks n0060597 manual Installing Reporting for Contact Center RCC, To install RCC

Chapter 4 Post-upgrade activities 35

5From the Administrator Applications page, select the application to install. The panel for the selected application opens.

6Download the application according to the instructions on the panel for the application.

7Install the application by double-clicking on the downloaded file.

8Configure the clients according to your system documentation.

Installing Reporting for Contact Center (RCC)

If you uninstalled Reporting for Contact Center (RCC) in the pre-upgrade tasks or if you require RCC, you can now install RCC to function with your BCM 4.0 system.

If you are not familiar with RCC or for more detailed information on installing and working with RCC, refer to the Reporting for Contact Center Setup and Operations Guide.

For more information on installing updates using Element Manager, refer to the software updates chapter in the BCM 4.0 Administration Guide.

To install RCC

1Obtain the latest voice mail update from the Nortel Technical Support website.

2Obtain the latest RCC update from the Nortel Technical Support website.

3Perform a backup of the RCC database.

4Install the voice mail update on the BCM 4.0 system using the software updates feature in Element Manager.

5Install the RCC update on the BCM 4.0 system using the software updates feature in Element Manager.

6Download the RCC application from the BCM 4.0 system to the Web Host PC.

7Install the RCC application on the Web Host PC.

Upgrade Guide