42Appendix A Troubleshooting
Common troubleshooting issues
The following describes general issues that may prevent your BCM system from functioning properly.
If your BCM 4.0 (or SRG 1.5) system does not function after the upgrade and the problem cannot be corrected by other troubleshooting methods.
Recommended action: Revert your system back to the
1Use BIT to image your BCM system to a factory BCM 3.6/3.7 system. Refer to the BCM Imaging Tool User Guide.
2Restore the BCM 3.6/3.7 data to your system
3The BCM system is now back at the
If you cannot connect to the BCM system with Element Manager:
Recommended action: In a BCM 4.0 (or SRG 1.5) system there is no inbound IP filter rule to allow the OAM port. Therefore, you are not able to connect to the BCM system with Element Manager when the firewall is turned on. In this case, you must turn off the firewall. You can then connect to the system with Element Manager and create the IP filter rule. To enable the firewall on the BCM system, create a filter rule to allow the required port, then enable the firewall (Configuration > Data Services > NAT and Filters > Interfaces).
Contact technical support for more information.
N0060597
