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Nortel Networks n0060597 manual How to get Help N0060597

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Troubleshooting Install Checklist BIT recovery process How to Upgrade Guide

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4How to get Help

N0060597

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Nortel Networks n0060597 manual How to get Help N0060597

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Contents

Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting started Applicable systems What’s new in BCM No longer supported by BCM 4.0 software Using this upgrade guideFirst step Second step Final step Pre-upgrade activities Important information to note before attempting this upgrade Pre-upgrade tasks BCM system tasks Drive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion Gateway Performing the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRG To perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcome BCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM Services Upgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasks Post-upgrade activities Post-upgrade activities To uninstall a client application Client upgrade tasksTo install the new version of the client application Installing Reporting for Contact Center RCC To install RCC Post-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacement Dealing with condition messages TroubleshootingDealing with log files Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BIT BIT recovery process prerequisites BIT recovery process Common troubleshooting issues

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