IP Softphone | Nortel Networks NN43119-100 instruction

Nortel Communication Server 1000

IP Softphone 2050

Call Center User Guide

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Nortel Networks NN43119-100 manual IP Softphone

Contents

IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview Features IP Softphone 2050 overview Components Settings windowCall Control window Local Directory window Expansion Module System tray icon and menuI2050.exe application IP Softphone Call Control window Accessibility Interface Call Control Window-1100 series theme Call Control window Call Control Window-Compact Theme silver Element Function Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keys Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories Directory entry management Opening a Local Directory from the Call Control window CS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor features Logging in with Agent ID Logging in without Agent IDFor basic ACD For Basic ACD or Contact Center Manager Using MQA login options Logging in using Agent ID and Multiple Queue Assignments Logging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out an agent Using Default LoginLogging out temporarily Logging out Incoming Call Notification Agent features Answering ACD calls Using Force CallAnswering a call Terminating a call Using Activity Code Using Record On Demand key Using Emergency Using Save key Answering or making non-ACD calls Using NotReadyContacting your supervisor Placing a call Placing a call to your supervisor when on a call Answering a call from your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progress Using Answer Agent Supervisor features Using Answer Emergency Using Agent key Using Interflow Using Call AgentUsing Night Service Activating Night Service Using ObserveTransitioning to Night Service Deactivating Night Service Display Agent Status Using Display Agent Status Indicator Queue Status Meaning Using Display Queue Indicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved