Agent and Supervisor features
Agent and Supervisor features
This section describes login features common to the Call Center Agent and Supervisor.
The IP Softphone 2050 supports six line (DN) and feature keys, accessible from the Call Control window.
Figure 3: Line and feature keys
Use these keys to access and manage Call Center Agent and Supervisor features.
Depending on your system configuration, choose from the following methods of logging in and out:
•“Logging in without Agent ID” on page 33
•“Logging in with Agent ID” on page 33
•“Logging in using Agent ID and Multiple Queue Assignments” on page 34
•“Logging out an agent” on page 37
WARNING
Once logged on, you will be placed into the queue for incoming calls. If you are unavailable or away from your phone, activate Make Set Busy or Not Ready to prevent callers from being directed to your phone.
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