Agent features
2.To stop the call recording, click the ROD key again.
Using SAVE key
Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active.
The SAVE key is displayed in the following scenarios:
•Normal operations - If the SAVE key is clicked during an active call, the call is saved.
•CR application in Bulk Record + Save everything mode - Recorded conversation is saved at the end of the call. If the SAVE key is clicked, then the call is not saved.
•CR application in Bulk Record + Delete everything mode - Recorded conversation is deleted at the end of the call. If the SAVE key is clicked, then the call is saved.
The SAVE key lamp status depends on the status of the call recording. If the call is to be saved, then the lamp is lit..
1.Click the ROD key during an active call.
2.To stop the call recording, click the ROD key again.
3.Click the SAVE key to save the conversation.
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