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Nortel Networks NN43119-100 manual

Models: NN43119-100

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Nortel Networks NN43119-100 manual

Contents

IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overview IP Softphone 2050 overview Call Control window Settings windowComponents Local Directory window I2050.exe application System tray icon and menuExpansion Module Accessibility Interface IP Softphone Call Control window Call Control window Call Control Window-1100 series theme Call Control Window-Compact Theme silver Call Control window elements and functions Element Function Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot key Removing a hot key System tray icon and menu IP Softphone 2050 Directories Local Directory Opening a Local Directory from the Call Control window Directory entry management CS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keys For basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center Manager Logging in using Agent ID and Multiple Queue Assignments Using MQA login options Logging in No Supervisor ID, With Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, No Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging out Agent features Incoming Call Notification Answering a call Using Force CallAnswering ACD calls Terminating a call Using Activity Code Using Emergency Using Record On Demand key Using Save key Contacting your supervisor Using NotReadyAnswering or making non-ACD calls Placing a call Answering a call from your supervisor Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progress Supervisor features Using Answer Agent Using Agent key Using Answer Emergency Using Night Service Using Call AgentUsing Interflow Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night Service Using Display Agent Status Display Agent Status Using Display Queue Indicator Queue Status Meaning Indicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved