Supervisor features
3. To terminate the observation, click Observe.
Using Display Agent Status
Use the Display Agent feature to view a summary of current status for all agents that have an agent Position ID key assigned on the Supervisor’s telephone. See Figure 4 below.
Click Display Agent. The summary information appears for 12 seconds or until you click another feature key.
In the NotReady state, agent positions on either ACD or
Figure 4: Display Agent Status
Positions busy on
ACD calls
Vacant agent 
positions
Positions waiting | Positions busy on |
for ACD calls |
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