Revision history | Nortel Networks NN43119-100 manual

Revision history

March 2006

Standard 5.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5, for the IP Softphone 2050 Version 2.

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

September 2004

Standard 3.00. This document is up-issued for Nortel

Communication Server 1000 Release 4.0.

October 2003

Standard 2.00. This document is up-issued to support Succession 3.0 Software.

September 2002

Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

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Nortel Networks NN43119-100 manual Revision history

Contents

IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overview IP Softphone 2050 overview Call Control window Settings windowComponents Local Directory window Expansion Module System tray icon and menuI2050.exe application Accessibility Interface IP Softphone Call Control window Call Control window Call Control Window-1100 series theme Call Control Window-Compact Theme silver Call Control window elements and functions Element Function Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot key Removing a hot key System tray icon and menu IP Softphone 2050 Directories Local Directory Opening a Local Directory from the Call Control window Directory entry management CS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keys For basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center Manager Logging in using Agent ID and Multiple Queue Assignments Using MQA login options Logging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging out Agent features Incoming Call Notification Answering a call Using Force CallAnswering ACD calls Terminating a call Using Activity Code Using Emergency Using Record On Demand key Using Save key Contacting your supervisor Using NotReadyAnswering or making non-ACD calls Placing a call Answering a call from your supervisor Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progress Supervisor features Using Answer Agent Using Agent key Using Answer Emergency Using Interflow Using Call AgentUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night Service Using Display Agent Status Display Agent Status Using Display Queue Indicator Queue Status Meaning Indicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved