Nortel Networks NN43119-100 manual Logging in using Agent ID and Multiple Queue Assignments

Agent and Supervisor features

Logging in using Agent ID and Multiple Queue Assignments

If your configuration uses Multiple Queue Assignment (MQA, use the following procedure. MQA login involves entering a four-digit Agent ID and up to five ACD Directory Numbers (DN), with the option of adding a Supervisor ID and up to five Priority values.

You can login using either of the following methods:

•Agent ID and MQA Login Option

•Default Login

Using MQA login options

To enter ACD queues, use an Agent ID login with one of the following four MQA login options:

•No Supervisor ID, No Priority

•Supervisor ID, No Priority

•No Supervisor ID, with Priority

•Supervisor ID, with Priority

Note: If a supervisor logs in to accept ACD calls, then the system prevents the supervisor from entering a Supervisor ID. This includes logins in which agents are required to enter a Supervisor ID.

Login Option entries

The login options require the following entries:

•A four-digit Agent ID

•A Supervisor ID (if your queue requires one)

•Up to five ACD DNs and priority values (if priority values are being used), terminated by ##.

34