Nortel Networks NN43119-100 manual

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Nortel Networks NN43119-100 manual

Contents

IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview Features IP Softphone 2050 overview Local Directory window Settings windowComponents Call Control window Expansion Module System tray icon and menuI2050.exe application IP Softphone Call Control window Accessibility Interface Call Control Window-1100 series theme Call Control window Call Control Window-Compact Theme silver Element Function Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keys Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories Directory entry management Opening a Local Directory from the Call Control window CS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor features For Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACD Using MQA login options Logging in using Agent ID and Multiple Queue Assignments Logging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarily Incoming Call Notification Agent features Terminating a call Using Force CallAnswering ACD calls Answering a call Using Activity Code Using Record On Demand key Using Emergency Using Save key Placing a call Using NotReadyAnswering or making non-ACD calls Contacting your supervisor Conferencing your supervisor to a call in progress Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Answering a call from your supervisor Using Answer Agent Supervisor features Using Answer Emergency Using Agent key Using Interflow Using Call AgentUsing Night Service Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night Service Display Agent Status Using Display Agent Status Indicator Queue Status Meaning Using Display Queue Indicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved