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Nortel Networks NN43119-100 manual Supervisor features

Models: NN43119-100

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Supervisor features

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Nortel Networks NN43119-100 manual Supervisor features

Contents

IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overview IP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory window Expansion Module System tray icon and menuI2050.exe application Accessibility Interface IP Softphone Call Control window Call Control window Call Control Window-1100 series theme Call Control Window-Compact Theme silver Call Control window elements and functions Element Function Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot key Removing a hot key System tray icon and menu IP Softphone 2050 Directories Local Directory Opening a Local Directory from the Call Control window Directory entry management CS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keys Logging in without Agent ID Logging in with Agent IDFor basic ACD For Basic ACD or Contact Center Manager Logging in using Agent ID and Multiple Queue Assignments Using MQA login options Logging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging out Agent features Incoming Call Notification Using Force Call Answering ACD callsAnswering a call Terminating a call Using Activity Code Using Emergency Using Record On Demand key Using Save key Using NotReady Answering or making non-ACD callsContacting your supervisor Placing a call Answering a call from your supervisor when on a call Placing a call to your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progress Supervisor features Using Answer Agent Using Agent key Using Answer Emergency Using Interflow Using Call AgentUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night Service Using Display Agent Status Display Agent Status Using Display Queue Indicator Queue Status Meaning Indicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved