Supervisor features
Using Display Queue
Use the Display Queue feature to view the status of all calls waiting in the queue.
To activate Display Queue, click Display Queue.
Your queue status appears in the display area of the Call Control window. See Figure 5 below.
Figure 5: Display Queue
Calls Waiting
Calls time overflowed 
into this queue
Number of | Length of time first | |
call has waited | ||
active positions | ||
|
To view the amount of call traffic in the ACD queue, observe the indicator beside the Display Queue key. Table 3 lists the four indicator states.
Table 3: Display Queue indicators
Indicator | Queue Status | Meaning |
|
|
|
Off | Light | You have few or no calls |
|
| waiting. |
|
|
|
On | Normal | You have an acceptable |
|
| number of calls waiting. |
|
|
|
50
