Nortel Networks NN43119-100 Using NotReady, Answering or making non-ACD calls, Placing a call

Agent features

Using NotReady

Use the NotReady feature to take your telephone out of the call queue while completing post-call work. The NotReady indicator remains lit as long as the feature is active.

Note: If you don’t activate Make Set Busy or Not Ready, the system will continue to direct callers to your phone.

To temporarily log out of the system, click NotReady.

To return to the queue, click NotReady or InCalls.

Answering or making non-ACD calls

Use the non-ACD calls feature to receive and place calls using your individual line. The indicator remains lit while the call is active.

Placing a call

1.Click your individual DN key.

2.Use the keypad to dial the telephone number.

Answering a call

When the indicator next to your individual DN key flashes, click DN. The indicator remains lit as long as the call remains active.

Contacting your supervisor

Use the Supervisor feature to do the following:

•Answer a call from your supervisor

•Answer a call from your supervisor when on a call

•Place a call to your supervisor

•Conference in your supervisor to a call in progress

•Transfer a call to your supervisor

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