Nortel Networks NN43119-100 manual Using Agent key, Using Answer Emergency

Supervisor features

Using Agent key

Use the Agent feature to connect, observe, or monitor the status of each agent position. Each Agent key links to a particular agent position when used with the Call Agent or Observe Agent key.

To activate the Agent feature:

1.Click Call Agent or Observe Agent.

2.Click Agent.

Table 2 lists agent status indications.

Table 2: Agent Status

Indicator Display	Meaning
Off	Agent is not logged in.
On	Agent is logged in but is either NotReady or on
	a call.
Slow Flashing	Agent is waiting for an ACD call.
Fast Flashing	Agent is on a non-ACD call.

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an emergency situation. Your status changes to NotReady and the indicator remains lit as long as the call is active.

To use the Answer Emergency feature, do the following:

1.When the indicator next to the Answer Emergency key flashes, click Answer Emergency.

Note: The Agent ID of the individual contacting you is displayed on your telephone.

2.To end the call, click Goodbye.

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