2 Installation
2.1 GENERAL
This section provides the instructions for unpacking, inspection, installation and
2.2 UNPACKING AND INSPECTION
After unpacking the unit, retain the carton and packing materials until the contents have been inspected and checked against the packing list. If there is a shortage or any evidence of damage, do not attempt to use the equipment. Contact the carrier and file a shipment damage claim. A full report of the damage should also be reported to the JPS Customer Service Department. The following information should be included in the report:
1.Order Number
2.Equipment Model and Serial Numbers
3.Shipping Agency
4.Date(s) of Shipment
The JPS Customer Service Department can be reached by phone at (919)
(919)
2.3 RESHIPMENT OF EQUIPMENT
If it is necessary to return the equipment to the manufacturer, a Returned Material Authorization (RMA) number must first be obtained from JPS. This number must be noted on the outside of the packing carton and on all accompanying documents. When packing the unit for reshipment, it is best to use the original packaging for the unit; if this is not possible, special attention should be given to providing adequate packing material around connectors and other protrusions, such as front panel controls. Rigid cardboard should be placed at the corners of the unit to protect against corner damage during shipment. Failure to protect the corners of the front panel causes the most common type of shipping damage experienced on returned equipment.
Shipment should be made prepaid consigned to:
JPS Communications, Inc.
Customer Service Department
5720M Capital Blvd.
Raleigh, North Carolina 27616
USA
Plainly mark with indelible ink all mailing documents as follows:
U.S. GOODS RETURNED FOR REPAIR
JPS Communications, Inc. |
