Nortel Networks RTU-292 Installation, General, Unpacking And Inspection, Reshipment Of Equipment

RTU-292 Operations Manual

2 Installation

2.1 GENERAL

This section provides the instructions for unpacking, inspection, installation and set-up. Also included are directions for reshipment of damaged parts or equipment.

2.2 UNPACKING AND INSPECTION

After unpacking the unit, retain the carton and packing materials until the contents have been inspected and checked against the packing list. If there is a shortage or any evidence of damage, do not attempt to use the equipment. Contact the carrier and file a shipment damage claim. A full report of the damage should also be reported to the JPS Customer Service Department. The following information should be included in the report:

1.Order Number

2.Equipment Model and Serial Numbers

3.Shipping Agency

4.Date(s) of Shipment

The JPS Customer Service Department can be reached by phone at (919) 790-1011, by fax at

(919)790-1456. Upon receipt of this information, JPS will arrange for repair or replacement of the equipment.

2.3 RESHIPMENT OF EQUIPMENT

If it is necessary to return the equipment to the manufacturer, a Returned Material Authorization (RMA) number must first be obtained from JPS. This number must be noted on the outside of the packing carton and on all accompanying documents. When packing the unit for reshipment, it is best to use the original packaging for the unit; if this is not possible, special attention should be given to providing adequate packing material around connectors and other protrusions, such as front panel controls. Rigid cardboard should be placed at the corners of the unit to protect against corner damage during shipment. Failure to protect the corners of the front panel causes the most common type of shipping damage experienced on returned equipment.

Shipment should be made prepaid consigned to:

JPS Communications, Inc.

Customer Service Department

5720M Capital Blvd.

Raleigh, North Carolina 27616

USA

Plainly mark with indelible ink all mailing documents as follows:

U.S. GOODS RETURNED FOR REPAIR

2-1 JPS Communications, Inc.