Dealing with Problems (Summary)
Troubleshooting
Problems with Passwords and Messages
Even after entering the password, | z The computer may be in | |||||
[Type your password] is displayed | If | lights up, press the |
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| key to disable the | |
NumLk | ||||||
again | input. | |||||
| z The computer may be in Caps Lock mode. | |||||
| If | lights up, press the |
| key to disable the Caps Lock mode, | ||
| Caps Lock | |||||
| and then input. | |||||
[Enter Password] is displayed | z Input your Supervisor Password or User Password. If you have forgotten it, | |||||
| contact your technical support office. | |||||
When resuming from the standby or | z Even when a password has been set in the [Security] menu of the Setup | |||||
hibernation mode, [Enter Password] | Utility, and [Password on boot] is set to [Enable], [Enter Password] does not | |||||
does not appear | appear when the computer resumes from the standby or hibernation mode. | |||||
| Set the Windows password with the following procedure, and make input of | |||||
| the Windows password required. | |||||
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| A Click the account to change in [start] - [Control Panel] - [User | ||||
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| Accounts] and set the password. | ||||
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| B Add the checkmark for [Prompt for password when computer | ||||
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| resumes from standby] in [Control Panel] - [Performance and | ||||
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| Maintenance] - [Power Options] - [Advanced]. | ||||
When the administrator password is | z Check whether you have created a password reset disk. | |||||
forgotten | • | If you have: | ||||
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| A message is displayed when you fail to correctly enter the password. | ||||
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| Follow the message's instructions and set the password again. | ||||
| • | If you have not: | ||||
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| Perform the reinstallation procedure and return the hard disk to its condi- | ||||
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| tion at the time of purchase, then set up Windows and reset the pass- | ||||
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| word. | ||||
Windows does not start up and num- | z This is a system startup error. Refer to "List of Error Codes" (Î page 33) | |||||
bers or messages appear | z If “Remove disks or other media. Press any key to restart” is displayed: | |||||
| Î page 35 |
Problems with Display
Screen is too dark or becomes | z Press the | Fn | + | F2 | key. This makes the screen lighter. | ||
darker | z If the screen becomes darker after disconnecting the AC adaptor: | ||||||
| The computer has different set brightness levels for when the AC adaptor is | ||||||
| connected and for when it is not connected. If you press the | Fn | +F2 key to | ||||
| increase the brightness when the AC adaptor is not connected, this bright- | ||||||
| ness is maintained, and determines the brightness next time the AC adap- | ||||||
| tor is disconnected. | ||||||
| (Making the display brighter shortens the battery operating time.) | ||||||
An afterimage appears (e.g., the key | z If an image is displayed for a prolonged period of time, an afterimage may | ||||||
green, red, and blue dots remain on | appear. This is not a malfunction. The afterimage will disappear when a dif- | ||||||
the display) or there are dots not dis- | ferent screen is displayed. | ||||||
playing the correct colors | z | ||||||
| color liquid crystal displays (color LCDs). Therefore, if 0.002% or less of the | ||||||
| picture’s elements either fail to light or remain constantly lit (that means that | ||||||
| more than 99.998% of the elements are functioning properly), this is not | ||||||
| considered a defect. | ||||||
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