8. Help

8.3.3 Fax – sending

Problem

Cause & Solution

I cannot send documents.

L The telephone line cord is connected to the [EXT] jack on the unit. Connect

 

to the [LINE] jack (page 12).

 

L The other party’s fax machine is busy or has run out of recording paper. Try

 

again.

 

L The other party’s machine is not a fax machine. Check with the other party.

 

L The other party’s fax machine failed to answer the fax automatically. Send

 

the fax manually (page 20).

 

L The memory is full of received documents and the quick scan (feature #34

 

on page 33) is ON. Turn this feature OFF, and send the fax again.

 

 

I cannot send a fax overseas.

L Use the overseas transmission mode (feature #23 on page 32).

 

L Add two pauses at the end of the telephone number or dial manually.

 

 

The other party complains

L If your line has special telephone services such as call waiting, the service

that letters on their received

may have been activated during fax transmission. Connect the unit to a line

document are distorted or not

that does not have these services.

clear.

L An extension telephone on the same line is occupying the line. Hang up the

 

extension telephone and try again.

 

L Try copying the document with this unit. If the copied image is clear, there

 

may be something wrong with the other party’s machine.

 

 

The other party complains

L The scanner glass or rollers are dirty with correction fluid, etc. Clean them

that black lines, white lines or

(page 45). Please do not insert a document before correction fluid has dried

smudges appear on their

completely.

received document.

 

 

 

Documents frequently

L Clean the document feeder rollers, recording paper feeder and rubber flap

misfeed.

(page 45).

 

 

 

 

8.3.4 Fax – receiving

Problem

Cause & Solution

I cannot receive documents.

L The telephone line cord is connected to the [EXT] jack on the unit. Connect

 

to the [LINE] jack (page 12).

 

L You may have subscribed to a voice mail service due to service packs

 

offered by your telephone company. Fax reception may not be possible

 

when voice mail is activated so we recommend you to:

 

– contact your telephone company and request to deactivate voice mail

 

service, or

 

– subscribe to a Distinctive Ring service (page 27).

 

L The ink film is empty. Replace the ink film with a new one (page 8).

 

 

I cannot receive documents

L The receiving mode is set to TEL mode.

automatically.

Change the receiving mode to FAX ONLY mode (page 24).

 

L The time taken to answer the call is too long. Decrease the number of rings

 

in feature #06 (page 31).

 

L Make sure that the Distinctive Ring of feature #31 is set properly (page 27).

 

If you do not subscribe to the Distinctive Ring service offered by your local

 

telephone company, this feature should be OFF.

 

 

The display shows

L The receiving mode is set to FAX ONLY mode and the incoming call is not

CONNECTING.....”, but

a fax. Change the receiving mode to TEL mode (page 24).

faxes are not received.

 

40

For assistance, please visit http://www.panasonic.com/consumersupport

Page 40
Image 40
Panasonic KX-FP205 operating instructions Fax sending, Fax receiving