8. Help
Problem | Cause & Solution | ||
A black line, white line or | L The scanner glass or rollers are dirty with correction fluid, etc. Clean them | ||
smudge appears on the | (page 45). Please do not insert a document before correction fluid has dried | ||
copied document. | completely. | ||
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The copied image is | L Adjust the width of the document guides to fit the actual size of the | ||
distorted. | document. | ||
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The printing quality is poor. | Please do not reuse the ink film! | ||
| Original | Please use genuine Panasonic replacement film. Refer to page 6 for further | |
| details. | ||
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| L The thermal head is dirty. Clean it (page 46). |
| ABC |
| L Some paper has instructions recommending which side to print on. Try |
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| turning the recording paper over. |
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| Copy | L You may have used paper with a cotton and/or fiber content that is over | |
| 20%, such as letterhead or resume paper. We recommend smooth paper | ||
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| such as “Hammermill Jet Print” for clearer printing. |
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Documents or recording | L Clean the document feeder rollers, recording paper feeder and rubber flap | ||
paper frequently misfeed. | (page 45). | ||
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8.3.6 Using an answering machine | |||
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Problem | Cause & Solution | ||
I cannot receive documents | L Your greeting message on the answering machine is too long. Shorten the | ||
automatically. | message. Record a message up to 10 seconds long. | ||
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| L The answering machine rings too many times. Set to 1 or 2 rings. |
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I cannot receive voice | L Check if the answering machine is turned ON and connected to the unit | ||
messages. | properly (page 25). | ||
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| L Set the number of rings on the answering machine to 1 or 2. |
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I pressed the remote access | L The code may include “#” which is used for certain features provided by | ||
code to access the answering | telephone companies. Change the code on the answering machine to | ||
machine remotely, but the line | another number which does not include “#”. | ||
was disconnected. |
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Callers complain that they | L There is no room left in memory of your answering machine to record voice | ||
cannot send a document. | messages. See the operating instructions of the answering machine and | ||
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| erase unnecessary messages. |
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| L You set the answering machine to only give a greeting message. |
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8.3.7 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25 on page 32) is programmed and a power failure prevents the document from
being sent at the set time, the document will be sent after power is restored.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will be printed stating which documents in memory have been erased.
42 | For assistance, please visit http://www.panasonic.com/consumersupport |
