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| 8. Help |
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Problem | Cause & Solution | |
A blank sheet is ejected. | L If a blank sheet is ejected after the received document is printed out, the | |
| size of the document sent by the other party is as large as, or larger than, | |
| the recording paper, and the receiving reduction rate is not programmed | |
| correctly. Program the proper rate in feature #36 (page 33). | |
| L The other party placed the document in their fax machine facing the wrong | |
| way. Check with the other party. | |
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The printing quality is poor. | Please do not reuse the ink film! | |
| Please use genuine Panasonic replacement film. Refer to page 6 for further | |
| details. |
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| L The thermal head is dirty. Clean it (page 46). | |
| L If documents can be copied properly, the unit is working normally. The other | |
| party may have sent a faint document or there may be something wrong | |
| with the other party’s machine. Ask them to send a clearer copy of the | |
| document or to check their fax machine. | |
| L Some paper has instructions recommending which side to print on. Try | |
| turning the recording paper over. | |
| L You may have used paper with cotton and/or fiber content that is over 20%, | |
| such as letterhead or resume paper. We recommend smooth paper such as | |
| “Hammermill Jet Print” for clearer printing. | |
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Recording paper frequently | L Clean the document feeder rollers, recording paper feeder and rubber flap | |
misfeeds. | (page 45). | |
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Letters on the received | L If your line has special telephone services such as call waiting, the service | |
document are distorted. | may have been activated during fax reception. Connect the unit to a line that | |
| does not have these services. | |
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I cannot receive documents | L You must set remote fax activation to ON (feature #41 on page 34) | |
by pressing {*}{#}{9} on an | beforehand. | |
extension telephone. | L You may have changed the remote fax activation code from {*}{#}{9} | |
| (default setting). Verify the remote fax activation code (feature #41 on page | |
| 34). | |
| L The memory is full of received documents due to a lack of recording paper, | |
| a lack of ink film or a recording paper jam. Install paper (page 11), install ink | |
| film (page 8) or remove the jammed paper (page 43). | |
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The other party complains | L The receiving mode is set to TEL mode. Receive the document manually | |
that they cannot send a | (page 24) or change the receiving mode to FAX ONLY mode (page 24). | |
document. | L The memory is full of received documents due to a lack of recording paper, | |
| a lack of ink film or a recording paper jam. Install paper (page 11), install ink | |
| film (page 8) or remove the jammed paper (page 43). | |
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I cannot select the desired | L If you want to set FAX ONLY mode: | |
receiving mode. | – | press {AUTO ANSWER} repeatedly until “FAX ONLY MODE” is |
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| displayed. |
| L If you want to set TEL mode: | |
| – | press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed. |
| L The Distinctive Ring of feature #31 is activated (page 27). | |
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8.3.5 Copying |
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Problem | Cause & Solution | |
The unit will not make a copy. | L The ink film is empty. Replace the ink film with a new one (page 8). | |
| L You cannot make a copy during programming. | |
| L You cannot make a copy during a telephone conversation. | |
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For assistance, please visit http://www.panasonic.com/consumersupport | 41 |