9. Help
48
9.3.3 Fax – sending
9.3.4 Fax – receiving
The display exits the Caller ID
list while viewing caller
information.
LDo not pause for over 3 minutes while viewing.
Problem Cause & Solution
I cannot send documents. LThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 14) (KX-FP205 only).
LThe other party’s fax machine is busy or has run out of recording paper. Try
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 22).
LThe memory is full of received documents and the quick scan (feature #34
on page 41) is ON. Turn this feature OFF, and send the fax again.
I cannot send a fax overseas. LUse the overseas transmission mode (feature #23 on page 40).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
LIf your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
LAn extension telephone on the same line is occupying the line. Hang up the
extension telephone and try again.
LTry copying the document with this unit. If the copied image is clear, there
may be something wrong with the other party’s machine.
LAdjust the scan contrast using feature #58 (page 42).
The other party complains
that black lines, white lines or
smudges appear on their
received document.
LThe scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 54). Please do not insert a document before correction fluid has dried
completely.
Documents frequently
misfeed.
LClean the document feeder rollers, recording paper feeder and rubber flap
(page 54).
Problem Cause & Solution
I cannot receive documents. LThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 14) (KX-FP205 only).
LThe ink film is empty. Replace the ink film with a new one (page 10).
I cannot receive documents
automatically.
LThe receiving mode is set to TEL mode.
Change the receiving mode:
– KX-FP205: FAX ONLY mode (page 26)
– KX-FP215: TAM/FAX mode (page 27) or FAX ONLY mode (page 26)
LThe time taken to answer the call is too long. Decrease the number of rings
in feature #06 (page 38).
LThe greeting message is too long. Record a shorter message (page 34).
LMake sure that the Distinctive Ring of feature #31 is set properly (page 31).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
Problem Cause & Solution
FP205-215AL-PFQX2516ZA-en.book Page 48 Thursday, July 13, 2006 9:31 AM