9. Help
49
The display shows
“CONNECTING.....”, but
faxes are not received.
LThe receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode:
– KX-FP205: TEL mode (page 26)
– KX-FP215: TEL mode (page 26) or TAM/FAX mode (page 27)
A blank sheet is ejected. LIf a blank sheet is ejected after the received document is printed out, the
size of the document sent by the other party is as large as, or larger than,
the recording paper, and the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (page 41).
LThe other party placed the document in their fax machine facing the wrong
way. Check with the other party.
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 8 for further
details.
LThe thermal head is dirty. Clean it (page 55).
LIf documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
LSome paper has instructions recommending which side to print on. Try
turning the recording paper over.
LYou may have used paper with a cotton and/or fibre content that is over
20%, such as letterhead or resume paper.
Recording paper frequently
misfeeds.
LClean the document feeder rollers, recording paper feeder and rubber flap
(page 54).
Letters on the received
document are distorted.
LIf your line has special telephone services such as call waiting, the service
may have been activated during fax reception. Connect the unit to a line that
does not have these services.
I cannot receive documents
by pressing {*}{#}{9} on an
extension telephone.
LYou must set remote fax activation to ON (feature #41 on page 41)
beforehand.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page
41).
LThe memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 10) or remove the jammed paper (page 52).
The other party complains
that they cannot send a
document.
LThe receiving mode is set to TEL mode. Receive the document manually
(page 26) or change the receiving mode:
– KX-FP205: FAX ONLY mode (page 26)
– KX-FP215: TAM/FAX mode (page 27) or FAX ONLY mode (page 26)
LThe memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 10) or remove the jammed paper (page 52).
I cannot select the desired
receiving mode.
LIf you want to set TAM/FAX (KX-FP215 only) or FAX ONLY mode:
– KX-FP205: Press {AUTO ANSWER} repeatedly until “FAX ONLY
MODE” is displayed.
– KX-FP215: Select the desired mode using feature #77 (page 43), and
press {AUTO ANSWER} repeatedly until the desired mode is displayed.
LIf you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed.
LThe Distinctive Ring of feature #31 is activated (page 31).
Problem Cause & Solution
FP205-215AL-PFQX2516ZA-en.book Page 49 Thursday, July 13, 2006 9:31 AM