Panasonic KX-HGW200 manual Troubleshooting, Problem Cause and Remedy

Troubleshooting	Ò
Problem	Cause and Remedy
“The system has detected a conflict³Turn off the KX-HGW200 and all the computers, and
for IP address with the system	then turn on the KX-HGW200 again. After that, turn on
having hardware address	the computers.

XX:XX:XX:XX:XX:XX” or “Another ³Make sure all the computers are set to “Obtain an IP

device on your TCP/IP Internet,	address automatically” (for Windows, p. 21) or “Using
which has the physical address	DHCP Server” (for Macintosh, p. 26). Use the DHCP
XX:XX:XX:XX:XX:XX, is currently	server function of the KX-HGW200.
using the same IP address	³Check that the static IP address is the same value
(XXX.XXX.XXX.XXX). Your TCP/IP	within the KX-HGW200 DHCP Available Address Range
network interface has been shut	(p. 34).
down.” is displayed in the dialog
box.

“Host Unknown” is displayed after ³Restart the computer and access the KX-HGW200 web

you changed the KX-HGW200	screen again.
Setup.

The KX-HGW200 web screen does ³When you change the IP address of the KX-HGW200

not appear.	(p. 33), enter the new IP address in the address field of
	the browser (p. 27).
	³The computer is not assigned a local IP address by the
	KX-HGW200. Make sure the computer is set to “Obtain
	an IP address automatically” (for Windows, p. 21) or
	“Using DHCP Server” (for Macintosh, p. 26) and restart.
	³If you check the IP address is assigned correctly by the
	KX-HGW200, follow the procedure below.
	Click the [Start] button, select Run..., enter “winipcfg”,
	and click [More\Info], for Windows. Click Apple menu,
	select Control Panels and TCP/IP, for Macintosh.
	³Make sure the ETHERNET indicator or HomePNA
	green indicator is on. Make sure the LAN card indicator
	is on. If any indicator is off, check the home network
	connections.
	³According to the status of the home network, the web
	screen does not appear quickly. Wait a second.
A WWW (World Wide Web) site	³Confirm the connections of the cable/xDSL modem,
does not appear.	KX-HGW200 and home network.
	³Check the connection between the KX-HGW200 and
	the computer by using the Ping command on the
	Windows computer.
	³Check the Status screen (p. 42) of the KX-HGW200

web screen. From the Status screen, make sure the KX-HGW200 is assigned an IP address from the ISP. If it isn’t, setup the parameters in the Basic Setup screen.

³Set up the proxy server use (p. 47–50).

Appendix

For assistance, please call: 1-800-272-7033

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