ÒTroubleshooting

Problem

Cause and Remedy

You do not remember the home side IP address of the KX-HGW200.

³Check the “Installed gateways” (for Windows, p. 22) or “Router address” (for Macintosh, p. 25) address field of the computer. If a parameter exists in the address field, it is the home side IP address of the KX-HGW200.

You do not remember the password (p. 27) to use the KX-HGW200 administration web screens.

³Initialize the KX-HGW200 (p. 46) by pressing the CLEAR SETTING button. The CLEAR SETTING button allows you to initialize all the parameters of the KX-HGW200 to the factory presets. Then, restart the computer(s) in the home network and reconfigure the KX-HGW200.

Microsoft® Netmeeting® conferencing software does not work.

³The KX-HGW200 does not support the Microsoft Netmeeting.

The Ethernet network does not work and the ETHERNET indicator on the KX-HGW200 is not lit.

³The polarity of the TO COMPUTER/ETHERNET HUB port does not meet the port of the hub or the computer.

 

Device

Cable

Polarity Switch

 

 

 

 

 

 

 

HUB

Straight Cable

HUB

 

 

(LAN port)

 

 

 

 

 

 

 

 

 

HUB

Straight Cable

PC

 

 

(uplink port)

 

 

 

 

 

 

 

 

 

Computer

Straight Cable

PC

 

 

 

 

 

 

 

 

 

 

 

When you click [Restart] on the KX-HGW200 web screen, the home page does not appear.

³Click the colored and underlined IP address (i.e, http://192.168.0.254) that appears on the “Restarting” web screen to jump to the KX-HGW200 home page screen.

If you cannot solve your problem ³Call our customer call center at 1-800-272-7033.

³After the limited warranty, call our Continued Services Technical Support Line at

1-900-555-PANA (1-900-555-7262).

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Panasonic KX-HGW200 manual Troubleshooting, Problem