Panasonic KX-TG2361JX operating instructions Troubleshooting, Answering System

Troubleshooting

Problem	Cause & Remedy
The handset display exits the	• Do not pause for over 60 seconds while
Caller List or phone book.	searching.
The Ringer/Message Alert	• The Message Alert is turned on and new
indicator flashes slowly when	messages have been recorded. Turn the
the handset is not ringing and	Message Alert off (p. 24) or listen to the new
in use.	messages (p. 59, 60, 64).
You cannot have a	• Make sure the optional headset is
conversation using the	connected properly (p. 67).
headset.	• If “SP-phone” is displayed on the handset,
	press [C] to switch to the headset.

Answering System

Problem Cause & Remedy

The Answering System is on, but incoming messages are not recorded.

•The recording time is set to “Greeting only”. Select “1 minute”, “2 minutes” or “3 minutes” (p. 22).

•Memory is full. Erase unnecessary messages (p. 62).

“FULL ” flashes and the ANSWER ON indicator flashes rapidly. No new messages are recorded.

•Memory is full. Erase unnecessary messages (p. 62).

You cannot operate the Answering System from the base unit or the handset.

•If another user is in use, you may not be able to operate the Answering System. Try again later.

•If another user is listening to messages or the Answering System is handling a call, you cannot operate the Answering System. Try again later.

You cannot operate the Answering System from a touch tone phone.

•Make sure you entered the correct remote code (p. 64).

•The Answering System may not respond if the tones are too short to activate the unit. Press each button firmly.

•The Answering System is off. Turn it on (p. 66).

You cannot erase messages.	• While another user is operating the
	Answering System or a caller is leaving a
	message, you cannot erase messages.

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