Panasonic KX-TH102-C Troubleshooting

Useful Information

80 For assistance, please visit http://www.panasonic.com/phonehelp

Troubleshooting

General use

Programmable settings

Problem Cause & solution

The unit does not work. LMake sure that the battery is installed correctly and fully

charged (page 16).

LCheck the connections (page 13 – 15).

LUnplug the base unit’s AC adaptor to reset the unit.

Reconnect the adaptor and try again.

LThe handset has not been registered to the base unit.

Register the handset (page 54).

I cannot hear a dial tone. LConfirm that the telephone line cord is connected (page

14).

LDisconnect the base unit from the telephone line and

connect a known working telephone. If the working

telephone operates properly, contact our service

personnel to have the unit repaired. If the working

telephone does not operate properly, contact your

telephone company.

“Recharge battery” is

displayed and I cannot

perform the following

operations:

– recording or erasing a

customized ringer

– editing a title for a

customized ringer

– copying MULTI TALK V

USB Utility settings

(songs, phonebook

items, programmable

settings, etc.) from your

computer

LThe battery power is low. Fully charge the battery (page

16) and try again.

Problem Cause & solution

I cannot program items. LWhile another user is listening to messages or the

answering system is answering a call, you cannot

program. Try again later.

While programming, the

handset starts to ring.

LA call is being received. Answer the call and start again

after hanging up.

TH102-C.book Page 80 Monday, March 13, 2006 2:41 PM

Contents

Main Operating Instructions Table of Contents Introduction Preparation C Making/Answering Calls d Phonebook G Caller ID Service Feature highlights Thank you for purchasing a Panasonic Home Communication System Cellular Connection Package. Cordless handset Base unit Telephone and monitoring features KX-TH102-C MULTI TALK V software Help icon Accessory information Other additional/replacement accessories Sales and support information Expanding your phone system Handsets: max. 8 Other devices: max. 10 Various features using the optional units Your home CA B Your cellular phone BAC Page Important safety instructions SAVE THESE INSTRUCTIONS CAUTION: WARNING: For best performance Base unit location/noise Environment Routine care Setting up the base unit Overview 1 2 3 Connecting the AC adaptor Connecting the telephone line cord If you subscribe to a DSL service Setting up the handset Connecting the AC adaptor A Battery installation Battery charge Battery replacement 1 2 Controls Base unit ABCDE FGHIA KJLMNOQRPTSUVW X Y Handset Charger A B Understanding the indicators Displays Base unit display items Handset display items , Handset soft keys Menu icons d G A f F h d G i f F Symbols used in these operating instructions o Y Setting the unit before use Page Making/Answering Calls Making calls Using the handset 1 2 3 1 2 3 4 1 2 1 2 Making/Answering Calls Answering calls Using the handset 1 Using the base unit o 2 3 1 2 Handset voice enhancer 1 2 Using the other line during a call 1 2 3 1 Handset phonebook Adding items to the handset 1 2 3 4 1 2 1 2 3 Editing items in the handset 1 2 3 4 5 1 2 3 Phonebook Copying handset phonebook items 1 2 3 4 5 6 1 2 3 4 5 Phonebook Base unit phonebook Adding items to the base unit phonebook o 1 2 3 4 5 Page Caller ID Service Using Caller ID service Talking Caller ID Ann 555-321-5555 Caller ID Service Ringer ID Yo Caller list Viewing the caller list and calling back 1 2 3 1 2 3 4 1 2 3 4 Page Intercom feature Making intercom calls Yo 1 3 1 2 3 Transferring a call Transferring calls Yo 1 4 1 2 Conference calls Conference call with 2 outside calls 1 2 3 Conference call with an outside call and an intercom call Call share Joining a conversation Yo Call privacy Yo 1 2 Monitoring feature Enabling monitoring access 1 2 3 Audio monitor Ringer settings Ringer volume Yo 1 2 4 1 2 4 Recording songs from an audio device for ringer tones using the handset (Customize ring) Y 1 Audio cable Page Other settings Page Page 1 2 3 4 5 Changing the PIN (personal identification number) o 2 3 4 5 2 3 Customer support Yo 3 1 2 Registering a unit Registering the handset Yo 1 2 3 Answering system feature Memory capacity Setting up the answering system Turning the answering system on o Recording your greeting message o Listening to messages using the base unit Useful features during playback Answering System Erasing messages o Listening to messages using the handset 1 2 3 Answering System Useful features during playback 1 2 3 Answering System Voice memo Recording a voice memo o 3 1 2 Remote operation 1 2 Answering System 1 2 Answering system settings Remote code o 2 3 4 Ring count o 2 4 Recording mode o 2 3 Call screening o 1 2 3 Configuring a cellular phone Registering a cellular phone o 1 2 3 Making/answering calls using a cellular line Making calls Yo 1 2 4 1 Page Useful features during a cellular call Putting a cellular call on hold Using the land line during a cellular call 1 2 Cellular settings Ringer settings for cellular calls 1 2 3 4 1 2 3 4 Page Transferring a cellular call Transferring a cellular call 1 4 1 2 Conference calls Conference call with a cellular call and land line call 1 2 3 Conference call with a cellular call and an intercom call Connecting to your network Connecting to your LAN Connecting the USB cable to the unit LAN cable (Category 5 UTP cable) See note below. System requirements for your computer Wall mounting Base unit ) 1 2 3 Belt clip Screws (120 V AC, 60 Hz) 25.2 mm (1 inch) Wall mount template for the charger 25.2 mm (1 inch) Headset (Optional) Setting up a Bluetooth wireless headset o 1 2 3 4 5 6 Error messages Page Troubleshooting Page Page Page Page Page FCC and other information CAUTION: NOTE: FCC RF Exposure Warning: Specifications Customer services Customer Services Directory http://www.panasonic.com/consumersupport http://www.panasonic.com/contactinfo http://www.pasc.panasonic.com npcparts@us.panasonic.com Limited Warranty Limits And Exclusions Direct command chart/programming index Page Page Index Index Index Page Page If you need assistance with setup or operation 1 2 3 When you ship the product Attach your purchase receipt here. PQQX14674XA