ND400_Basic.book 55 ページ ２００８年４月８日 火曜日 午後３時５９分
Troubleshooting
Problems
Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by these remedies, or if you have any questions about settings and installation.
Problem | Check item/remedy | Page | |
|
|
| |
| Make sure that the power plug is firmly connected to the electric outlet. | - | |
Power is not turn on. |
|
| |
Make sure supplied power cord is firmly connected to the equipment. | page 39 | ||
| |||
|
|
| |
| Check if signals are input to the alarm/control connectors and alarm | page 32 | |
Alarms are not activated. | connectors on the rear panel. | page 36 | |
|
| ||
| Check if the alarm connectors are correctly set. | page 38 | |
|
|
| |
| Fan has malfunctioned and stopped. | - | |
| Contact your dealer. | ||
|
| ||
|
|
| |
The [ERROR] indicator lights orange. | Make sure that nothing is blocking the vents in front or the fan on the rear. | page 9 | |
|
| ||
Temperature is too high, stop operation | Internal temperature is too low or too high. | page 9 | |
Install the product within the ambient operating temperature. | |||
as soon as possible. |
| ||
|
| ||
|
|
| |
| When the [ERROR] indicator lights orange, the internal temperature may be |
| |
| high. | - | |
| Make sure that dust has not collected on the vents. |
| |
|
|
| |
| Make sure that the cable provided with the extension unit is being used. | page 31 | |
|
|
| |
| Make sure that the connection cable is not loose. | page 31 | |
|
|
| |
| Was the extension unit turned on before the main unit? | page 39 | |
| Reboot the system and turn on the extension unit first. | ||
Extension unit is not recognized. |
| ||
|
| ||
(When an extension unit is connected) |
|
| |
If you are using a breaker or other system to turn on the power to the entire |
| ||
|
| ||
| system simultaneously, make sure that all the devices are connected to the | - | |
| same power source. |
| |
|
|
| |
| If you are using UPS (uninterrupted power supply), connect all the devices | - | |
| to the same UPS. | ||
|
| ||
|
|
| |
| Make sure the HDD unit is firmly inserted into the disk slot. | page 46 | |
HDD is not recognized. |
|
| |
Have you insert another HDD unit while the first unit was being recognized? | page 46 | ||
| |||
The HDD status indicator does not | Remove the unrecognized HDD unit and try again. | ||
| |||
light. |
|
| |
HDD has errors. | - | ||
| |||
|
|
| |
HDD status indicator lights, but HDD is | Link the HDD again. | page 46 | |
not recognized. | |||
|
| ||
|
|
| |
| Make sure that the HDD units are installed in order from HDD 1 to 9. | page 46 | |
| Surely install the HDD units in order starting with HDD 1. | ||
|
| ||
HDD indicator lights or blinks red |
|
| |
HDD has troubles in RAID5/RAID6 mode. |
| ||
|
| ||
| The indicator of the first HDD with error lights, and the indicators of other | page 53 | |
| HDDs with errors blink. |
| |
|
|
|
55
