Patton electronic M-ATA Chapter 9 Contacting Patton for assistance

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Chapter 9 Contacting Patton for assistance

Chapter contents

Introduction..........................................................................................................................................................73

Contact information..............................................................................................................................................73

Patton support headquarters in the USA .........................................................................................................73

Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................73

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................73

Warranty coverage ..........................................................................................................................................74

Out-of-warranty service .............................................................................................................................74

Returns for credit ......................................................................................................................................74

Return for credit policy .............................................................................................................................74

RMA numbers ................................................................................................................................................74

Shipping instructions ................................................................................................................................74

Contents

Main SmartLink M-ATA Getting Started Guide Micro-Analog Telephone Adapter Page Summary Table of Contents Table of Contents Page Page Page Page Page Page Page List of Figures Page About this guide Audience Structure Precautions Safety when working with electricity General observations Typographical conventions used in this document Page SmartLink M-ATA overview Page Installing the M-ATA Resetting the M-ATA to factory default Chapter 3 Home System information System Status Chapter 4 NetworkLAN Status Settings Page Page Page VLAN Tag (IEEE 802.1q) Priority Tag (IEEE 802.1q) ToS/DiffServ Chapter 5 Telephony Page Page VoIP Status User Name Caller ID Setting Subscribed for Voicemail Messages waiting SIP SIP Conguration SIP Server Settings Gateway Settings Page Page Page Audio/CODEC Conguration Phone 1 User Information Page Page Page Page Speed Dial Chapter 6 System Page Page Set Security Password Conguration Figure 30. Conguration window Syslog Service Enable Syslog Syslog Server Debug Service Enable Debug Enable or disable System Debug. Debug Server Debug Connection Port NTP Service Service Access Localization Call Progress Tones Page Distinctive Ring Settings The following is a sample ring cadence pattern conguration: Page Page Page Page Page Page SNMP Conguration Auto Upgrade Page Reload Page Page Page Page Chapter 9 Contacting Patton for assistance Contact information Patton support headquarters in the USA Alternate Patton support for Europe, Middle East, and Africa (EMEA) Warranty Service and Returned Merchandise Authorizations (RMAs) Warranty coverage Out-of-warranty service Returns for credit Return for credit policy RMA numbers Page Compliance EMC Compliance: Safety Compliance Radio and TV Interference (FCC Part 15) CE Notice (Declarations of Conformity) Appendix B Specications Voice Connectivity Connectivity Voice Processing (signalling dependent) Fax and Modem Support Page Page Sample Dial Plans Simple Dial Plan Non-dialed Line Dial Plan Complex Dial Plan Page Page features to work. yyyy xxx xxx*xxx*xxx*xxx*yyyy x Page ATA on the local LAN. Accessing the voice prompt Dial **** from the analog handset to reach the main menu. Existing voice prompt conguration On hook the analog phone.