Contacting Patton for assistance | Patton electronic M-ATA specification

Chapter 9 Contacting Patton for assistance
Chapter contents
Introduction	73
Contact information	73
Patton support headquarters in the USA	73
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	73
Warranty Service and Returned Merchandise Authorizations (RMAs)	73
Warranty coverage	74
Out-of-warranty service	74
Returns for credit	74
Return for credit policy	74
RMA numbers	74
Shipping instructions	74

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Patton electronic M-ATA manual Contacting Patton for assistance

Contents

SmartLink M-ATA Mailsupport@patton.com Summary Table of Contents Table of Contents Telephony None Table of Contents System Table of Contents Documentation Calling Features List of Figures List of Tables About this guide AudienceStructure Precautions Safety when working with electricity Typographical conventions used in this document General observationsGeneral conventions Chapter contents General information SmartLink M-ATA overview SmartLink M-ATA SmartLink installation Installing the M-ATA Phone Power adapter Resetting the M-ATA to factory default Home System information System Uptime System information System Status Network-LAN Network Settings StatusInterface Status Settings Internet Conﬁguration Obtain LAN conﬁguration dynamicallySpecify ﬁxed LAN conﬁguration Enable PPPoE AuthenticationSettings WAN PPPoE Conﬁguration Conﬁguring Dynamic DNS MAC Spooﬁng ConﬁgurationWAN MAC Address Spoofed Vlan Conﬁguration ToS/DiffServ Vlan Tag Ieee 802.1qPriority Tag Ieee 802.1q Saving your work Telephony Telephony Telephony VoIP Status VoIP Server Registration StatusPhone Line Status Caller ID Setting User NameSubscribed for Voicemail Messages waiting SIP Server Settings Gateway SettingsSIP Conﬁguration SIP Extensions RTP Telephone Event ConﬁgurationVoIP Vlan Conﬁguration SIP Timer Values milliseconds SIP ParametersHook Flash Mime Type RTP Parameters NAT Traversal Audio/CODEC Conﬁguration PacketizationJitter Buffer FAX without T.38 Use G.711 fax Phone User Information Supplementary Service Activation Message Waiting Indicator Distinctive RingCall Transfer Dialing by IP Address Call Forward Settings Dial Out Type Selective Call Forward Settings Incoming Call BlockOutgoing Call Block Http Digest Setting Line 1 Speed Dial SettingsSpeed Dial Speed Dial Serv System System System Set Security Password New Root PasswordNew User Password Conﬁrm new password Syslog Service Enable SyslogConﬁguration Syslog Server Debug Service Enable DebugNTP Service Debug Server Service Access Time Zone Adjust clock for daylight savingsEnable Http Enable Ping Reply Localization Call Progress Tones Dial Tone Prompt ToneConﬁrm Tone Holding Tone Distinctive Ring Settings Following is a sample ring cadence pattern conﬁguration Supplementary Service Keys Call forward selectiveBlock Anonymous Calls Warm Line IP Dialing Speed DialingIncome Caller ID Calling Preﬁx Keys Call Hold Call Waiting call alternativeCall Conference Call Conference Drop Control Timer Values FXS Port Ring Setting FXS Port Polarity Conﬁguration Snmp Conﬁguration Snmp Trap ConﬁgurationSnmp Community Conﬁguration Snmp System Conﬁguration Auto Upgrade Manual Upgrade Manual Upgrade window Reload Documentation Introduction Documentation link Logout Logout window Contacting Patton for assistance Contact information Patton support headquarters in the USA Warranty coverage RMA numbers Appendix a Compliance information Safety Compliance ComplianceRadio and TV Interference FCC Part CE Notice Declarations of Conformity Appendix B Speciﬁcations Voice Processing signalling dependent Voice ConnectivityConnectivity Fax and Modem Support Voice Services/Features IP ServicesManagement Operating Environment Appendix C Dial plans Sample Dial Plans Simple Dial PlanNon-dialed Line Dial Plan Complex Dial Plan Sample Dial Plans Appendix D Calling Features Distinctive on Distinctive OFF Appendix E Voice prompt conﬁguration Accessing the voice prompt Existing voice prompt conﬁguration