Philips DMR-XS350EB Sound, 124, No sound, PCM or connect using audio cables analogue connection

Troubleshooting Guide

General Issues	Sound		Page
No sound.		• Check the connections and the “Digital Audio Output” settings. Check the input	100, 111
Low volume.		mode on the amplifier if you have connected one.
Distorted sound.		• Check if TV is muted.	−
Cannot hear the desired audio type.		• Check if amplifier is muted.	−
		• Sound is not output while fast-forwarding during chasing playback and	−
		simultaneous record and playback.
		• Turn “Sound Effects” in the Sound menu to “Off” in the following cases:	87
		–When using discs that do not have surround sound effects, such as Karaoke discs
		–When playing bilingual broadcast programmes
		• Audio may not be output due to how files were created. (DivX)	−
		• The sound effects will not work when the bitstream signal is output from the	−
		HDMI AV OUT terminal or the DIGITAL AUDIO OUT terminal.
		• Audio may not be heard when more than 4 devices are connected with HDMI	−
		cables. Reduce the number of connected devices.
		• To output audio from a device connected with an HDMI cable, set “HDMI	102
		Audio Output” to “On” in the Setup menu.
		• Depending on the connected equipment, the sound may be distorted if this	−
		unit is connected with an HDMI cable.
Cannot switch audio.		• You cannot switch the audio in the following cases.
		–When the recording mode is XP and “Audio Mode for XP Recording” is set to “LPCM”.	100
		–When “Recording Format for DVD” is set to “Video format”. (The default	98
		setting is “Video format”).
		• You have used a digital connection. Set “Dolby Digital, “DTS” or “MPEG” to	100
		“PCM” or connect using audio cables (analogue connection).
		• There are discs whose audio cannot be changed due to how the disc was created.	−

General Issues	USB
			Page
The contents of the USB memory		• Remove the USB memory from the USB port and then insert again. If this	−
cannot be read.		does not solve the problem, turn off and turn on the unit again.
		• Check that the USB memory is inserted correctly.	118
		• The format of the USB memory or of its contents is not compatible with the	23, 131
		unit. (The contents on the USB memory may be damaged.)
		• The USB memory contains a folder structure and/or file extensions that are	132
		not compatible with this unit.
		• Turn off and then turn on the unit again.	−
		• USB memories connected using a USB extension cable or a USB hub may	−
		not be recognized by this unit.
		• Some USB memories cannot be used with this unit.	23
		• If inserted during playback, recording or copying etc., the USB memory may	−
		not be recognized by this unit.
		• You can use USB memories with capacities up to 128 GB.	−
USB memory cannot be operated.		• Turn the power of this unit off once, and turn it back on. If it cannot be	102
		operated after that, set “VIERA Link” to “Off”.

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RQT9431