11 Troubleshooting
FAQ
A FAQ (Frequently asked questions) is available for the common
questions.
To access the FAQ, go to MENU > Features > FAQ.
Using the recorder
Problem | Solution |
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The remote control is not working. | • Point the remote control at the recorder. |
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| • Check the battery life and check the batteries are inserted properly. | |
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The recorder display shows no information | • Switch the recorder on by pressing the On/Off button. |
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(no time, no channel number, etc.). | • Check all the connections (see Connecting your devices, page 10). | |
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The recorder displays - | • Take the recorder out of standby mode by pressing the | key. |
| • Check that the antenna signal is correctly detected (see Antenna Signal | |
| Information, page 30). |
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The recorder displays a black screen or an | • Check that the antenna signal is correctly detected (see Antenna Signal | |
error message. | Information, page 30). |
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| • Search for programmes (see Searching for channels, page 26). | |
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The picture is frozen / unclear.
•Check all the connections, check the antenna and search for programmes again (see
Searching for channels, page 26).
The recorder cannot find any channels.
•Check the antenna reception (see Antenna Signal Information, page 30).
•Search for programmes (see Searching for channels, page 26).
•Contact your antenna installer/dealer for more information on your antenna installation.
The TV set does not switch to the recorder | • Check that your TV set is correctly connected to your recorder (see Connection to |
when it leaves standby mode. | the TV set, page 10). |
| • Select the appropriate input on your TV set. |
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There is no sound in HOME CINEMA mode | • Check that the recorder is connected to a Home cinema amplifier with a digital link |
on some channels. | (see Connection to a Home cinema system, page 11). |
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Black and white video on TV/AUX output | • Check that the signal type chosen for TV/AUX SCART output is compatible with your |
(during VCR/DVD recording). | VCR (select PAL on VCR, see Picture settings, page 29). |
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I cannot reach all channels when I am | • When you are recordings two programmes at the same time, you are only able to view |
recording two programmes at the same time. | one of the two channels being recorded. As soon as one of the recordings ends, you |
| will be able to access other channels normally again. |
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A black screen (no video) appears at the end | • Some channels stop their broadcast with a fixed image or no video. When a recording |
of a recording. | ends on such programmes, the video recording stops but the time counter continues |
| until the end of the scheduled recording time. Make sure that you set your manual |
| recordings with the correct end time. |
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For any other problem. | • Perform a default factory reset (see Resetting the recorder and formatting the |
| hard disk drive, page 29). |
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