Troubleshooting | 09 |
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble cannot be rectified after checking the items below, please contact customer services. In the US, call Toll Free (800)
Playback
Problem
•Disc does not play.
•Disc tray opens automatically.
Check | Remedy |
Is the disc one that is | Check whether the disc is one that can be played on this player |
playable on this player? | (page 8). |
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Is the file one that is playable | • Check whether the file is one that can be played on this player |
on this player? | (page 10). |
| • Check whether or not the file is damaged. |
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Is the disc scratched? | It may not be possible to play scratched discs. |
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Is the disc dirty? | Clean the disc (page 15). |
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Is there a piece of paper or | The disc may be warped and unplayable. |
sticker attached to the disc? |
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| Is the disc properly set in the | • Set the disc with the printed side facing up. |
| disc tray? | • Set the disc properly in the depression in the disc tray. |
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| Is the region number correct? | See About region numbers on page 10 for the region numbers of discs |
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| that can be played on this player. |
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No picture is displayed or the | Is the video cable properly | • Connect the cable properly according to the connected devices |
picture is not displayed | connected? | (page 18). |
properly. |
| • Insert the cable firmly and all the way in. |
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| Is the video cable damaged? | If the cable is damaged, replace it with a new one. |
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| Is the input setting on the | Read the operating instructions of the connected components and |
| connected TV or AV receiver | switch to the proper input. |
| or amplifier right? |
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| Are you viewing the picture | Press VIDEO SELECT to switch the video output terminal to be viewed |
| from the video output | (page 26). |
| terminal selected with VIDEO |
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| SELECT? |
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| Is the output video resolution | Use OUTPUT RESOLUTION to switch to a resolution at which the video |
| properly set? | and audio signals are output (page 27). |
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| • Is the player connected | 1080p or Deep Color video signals may not be output properly, |
| with an HDMI cable other | depending on the HDMI cable being used or the player’s settings. |
| than a High Speed HDMI™ | Press while pressing on the player’s front panel to restore the |
| cable (with a Standard | video outputs to the factory default settings. After this, if you wish to |
| HDMI™ cable)? | output the video signals with 1080p or Deep Color, connect the TV |
| • Are you using an HDMI | using a High Speed HDMI™ cable without |
| cable with | the player using the Setup Navigator (page 23). |
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| Does the connected TV | If the picture is not displayed when playing a disc with a frame rate that |
| support the frame rate of the | is not supported, the picture will not be displayed even when playback |
| video signal being output by | is stopped. In this case, use the procedure below to switch the frame |
| the player? | rate of the video signals output from the player. |
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| Eject the disc and close the disc tray. Then, press OPEN/CLOSE |
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| while pressing on the player’s front panel to switch to a frame rate |
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| supported by the connected TV. |
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| Is a DVI device connected? | The picture may not be displayed properly if a DVI device is connected. |
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| Is NTSC on PAL TV properly | When viewing the video signals output from the player’s Video |
| set? | terminal, set NTSC on PAL TV properly (page 43). |
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| Is HDMI Color Space | Change the HDMI Color Space setting (page 44). |
| properly set? |
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