Manual Log Upload | Polycom 1725-11530-310 manual

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

The following figure shows an example of a configuration file and the resulting log file.

Manual Log Upload

If you want to look at the log files without having to wait for the phone to upload them (which could take as long as 24 hours or more), initiate an upload by pressing correct combination of keys on the phone.

For more information, refer to Multiple Key Combinations on page C-10.

When the log files are manually uploaded, the word “now” is inserted into the name of the file, for example, 0004f200360b-now-boot.log .

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Polycom 1725-11530-310 manual Manual Log Upload

Contents

SIP 3.1.2B Copyright Notice Disclaimer About This Guide Administrator’s Guide SoundPoint IP / SoundStation IP Contents Administrator’s Guide SoundPoint IP / SoundStation IP Contents Troubleshooting Your SoundPoint IP / SoundStation IP Phones Contents Administrator’s Guide SoundPoint IP / SoundStation IP SoundPoint IP Desktop Phones Introducing the SoundPoint IP / SoundStation IP Family Administrator’s Guide SoundPoint IP / SoundStation IP SoundPoint IP SoundPoint IP 550/560 SoundPoint IP 600/601 SoundStation IP Conference Phones Currently supported conference phones are SoundStation IP Key Features of Your SoundPoint IP / SoundStation IP Phones SoundPoint IP 600 Administrator’s Guide SoundPoint IP / SoundStation IP Overview SoundPoint IP / SoundStation IP Phones on Where SoundPoint IP / SoundStation IP Phones Fit Session Initiation Protocol Application Architecture BootROM Application Master Configuration Files Application Configuration Files Configuration Application Configuration Files Resource Files Ring tones Synthesized tones Contact directories Available Features Overview Microsoft Live Communications Server Overview Administrator’s Guide SoundPoint IP / SoundStation IP New Features in SIP Administrator’s Guide SoundPoint IP / SoundStation IP Setting up Your System Dhcp or Manual TCP/IP Setup Setting Up the Network For more information on Dhcp options, go to FTP Tftp Http Https Supported Provisioning Protocols Certificate Authority List on page C-1 Modifying the Network ConfigurationMain Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu Name Possible Values Description Dhcp Client EM PowerDhcp Menu Phone IP Address Possible Name Values Description MenuSection, Server Menu Menu Server Menu Name Possible Values Description Dhcp on page C-23Server. Refer to Supported Provisioning Protocols on Or later. Passive FTP is still supported Using the method specified in RFC Password these characters if they are correctly escapedPassword, this will be ignored This will be ignored Setting unless you want to disable the PC port SettingEthernet menu Refer to Basic Logging level/change/ and render Setting Up the Boot Server Create account and home directory Information, contact your Certified Polycom ResellerEach phone may open multiple connections to the server These permissions, but will not be able to upload files You must decide on a boot server security policy Deploying Phones From the Boot ServerSip.cfg Phone1.cfg 000000000000.cfg Directory~.xml SoundPointIP-dictionary.xmlone of each supported language Provisioning Phones Configuration Files on page C-4 SIP/ on page A-10 Configuration on page A-4PhoneMACaddress.cfg 5EL@ Provisioning SoundStation IP 7000 Phones Using CLink Supporting SoundPoint IP and SoundStation IP Phones Upgrading SIP Application Supporting SoundPoint IP 300 and 500 Phones To upgrade your SIP application Administrator’s Guide SoundPoint IP / SoundStation IP Configuring SoundPoint IP / SoundStation IP Phones Locally Setting Up Basic FeaturesThis chapter also provides instructions on Administrator’s Guide SoundPoint IP / SoundStation IP Call Log Call TimerCall Waiting Calling Party Identification Called Party IdentificationMissed Call Notification Central boot server Context Sensitive Volume ControlConnected Party Identification Customizable Audio Sound Effects Distinctive Incoming Call Treatment Message Waiting IndicationMessages and voice messages are waiting Saf/ on page A-30 or Sound Effects se/ on page A-31 Distinctive Call Waiting Distinctive RingingAddress-directory Xml Local Handset, Headset, and Speakerphone Do Not Disturb116 Userpreferences/on page A-107 Local Contact Directory Ory.xml DirectXml ?xml version=1.0 encoding=UTF-8 standalone=yes ? directory Element Permitted Values Interpretation DirectoryUTF-8’s variable length encoding Space is added between first and last names 7000, the maximum speed-dial index is Local Digit MapAuto-reject Soft Key Activated User Interface Microphone MuteSpeed Dial Time and Date Display Boot server Ethernet Idle Display Animation Ethernet Switch Their phone Graphic Display BackgroundsYour choice Call Hold Automatic Off-Hook Call PlacementFor images, select a filename. For example AutoOffHook/ on page A-112 Hold/localReminder/ on page A-67 Call Transfer Manage Conferences Local / Centralized Conferencing Call Forward Directed Call Pick-Up Group Call Pick-Up Setting Up Advanced FeaturesCall Park/Retrieve Last Call Return Configuring Your System Feature Key Layouts on page C-12 Configurable Feature Keys Multiple Call Appearances Multiple Line Keys per Registration Shared Call Appearances Bridged Line Appearance Busy Lamp Field EchnicalBulletinspub.html Customizable Fonts and IndicatorsLive Communications Server 2005 Integration on Attendant.uri Instant Messaging Central bootMultilingual User Interface Server Sip.cfg Fonts, refer to Fonts font/ on page A-72 Swedish Microbrowser Synthesized Call Progress TonesSaf/ on page A-30 Call Progress Patterns on page A-33 Real-Time Transport Protocol Ports Corporate Directory Network Address TranslationNat/ on page A-120 Settings Basic Preferences Corporate Directory View This section contains the following information 670 have a functioning USB port Recording and Playback of Audio CallsDisplay Daisy-Chaining Phones Provisioning Phones Over CLink Efk Efklist Efkprompt Version Special Characters Enhanced Feature Keys Efk This element describes behavior of enhanced feature keyEfklist This element contains the following parameters This element describes the behavior of the user prompts Efkprompt Special Characters VersionVersion efk.version=2 Macro Action Macro Action Prompt Macro Substitution Expanded Macros Prompt Macro Substitution Using Invite if no active call or Dtmf if an activeCall. The use of refer method is call server Dependentand may require the addition of star codes Prompt is not required for every macro Collected. The macros are case sensitiveExpanded Macros Contact Directory File Format on Examples Enhanced Feature Key XML Files Configuration File ChangesAction String Example Action string Contact Directory Changes Using Call Park KeyWell as others mapped to Park Return and Call Pickup Configurable Soft Keys MyStatus and Buddies Hold, Transfer, and Conference New Call End Call Split Join Forward Softkey.feature.newcall = Update the sip.cfg configuration as follows103 Update sip.cfg as follows Voice Mail Integration Server server/ on page A-7 Multiple Registrations Server Redundancy Automatic Call DistributionServer/ on page A-7, and Registration reg/ on page A-107 DNS SIP Server Name Resolution For Outgoing Calls Invite Fallback Configured Phone ConfigurationPhone Operation for Registration Presence Microsoft Live Communications Server 2005 Integration Boot server Address-directoryImmediately with business contacts Examples on Roamingprivacy/ on page A-123 Roamingbuddies/ on page A-122 Refer to Roaming Privacy roamingprivacy/ on page A-123 Refer to Roaming Buddies roamingbuddies/ on page A-122 Set the reg.x.server.y.address to the LCS server name Set reg.x.auth.password to the LCS passwordLocate the roamingprivacy attribute Web Content Examples User Interface Signaling Changes Access URL in SIP Message Web Content Status Indication Settings Menu Static DNS Cache Example Dns.cache.A.1 , dns.cache.A.2 , and so on Set to null to force SRV lookups Display of Warnings from SIP Headers Setting Up Audio Features Jitter Buffer and Packet Error Concealment Low-Delay Audio Packet TransmissionVoice Activity Detection Dynamic Noise Reduction Treble/Bass Controls Dtmf Tone Generation Acoustic Echo CancellationDtmf Event RTP Payload DTMF/ on page A-28 Following table summarizes the phone’s audio codec support Audio CodecsEffective Comfort Noise Fill Background Noise SuppressionOn page A-38 and Codec Profiles audioProfile/ on page A-41 Automatic Gain Control IP Type-of-ServiceIeee 802.1p/Q Periodic-Generated during a call at a configurable period Three types of quality reports can be enabledVoice Quality Monitoring Threshold Dynamic Noise Reduction Setting Up Security FeaturesTreble/Bass Controls Monitoring/ on page A-52 Custom Certificates Local User and Administrator Privilege LevelsPwd/length/ on page A-89 Tinspub.html Configuration File Encryption Incoming Signaling ValidationConfiguration changes can performed locally Secure Real-Time Transport Protocol Configuration on page A-124 Configuring SoundPoint IP / SoundStation IP Phones LocallyDevice.cfg Passwords Troubleshooting Your SoundPoint IP / SoundStation IP Phones BootROM Error Messages Error Messages Application Error Messages Status Menu Log Files Scheduled Logging Manual Log Upload Following figure shows a portion of a boot log file Reading a Boot Log Reading an Application Log Testing Phone HardwareFollowing figure shows a portion of an application log file Symptom Problem Corrective Action Power and Startup Controls To Rebooting the Phone on Access to Screens and Systems Calling Phone on page C-10 Displays Upgrading AudioOice/soundpointip/VoIPTechnicalBullet Inspub.html Administrator’s Guide SoundPoint IP / SoundStation IP Configuration Files Master Configuration Files One will cause a reboot loop CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES= Application Configuration Configuration Files Attribute Permitted Default Interpretation Values This configuration attribute is defined as followsProtocol voIpProt This attribute includes If voIpProt.server.x.address is a Permitted Attribute Values Default InterpretationVoIpProt.server.x.transport is set to If voIpProt.server.x.transport is set to VoIpProt.server.x.address is an IP VoIpProt.SIP.lcs To 1 default is Parameter if set to 1 when the parameter Permitted Attribute Values Default Interpretation Reg.x.auth.optimizedInFailover takes Ept = 325,326,327,328,329,330 This attribute also includesLcl.ml.lang.tags.x in Multilingual ml Outbound Proxy outboundProxy Alert Information alertInfo Due to the additional signaling requiredRequest Validation requestValidation May have a negative performance impact Special Events specialEvent Conference Setup conference Dial Plan dialplan Supported when configured with the valuesUDP, TCP, or TLS Dialplan.applyToCallListDial Digit Map digitmap Routing routing This attributes also includes Configuration Files Server server Emergency emergency Attribute Permitted Values Default Interpretation Server server Localization lclEmergency emergency Multilingual ml Date and Time datetime Lcl.ml.lang.menu.1 Attribute Permitted Values InterpretationLcl.ml.lang.menu.2 Lcl.ml.lang.menu.3 Lcl.datetime.date.dateTop Lcl.datetime.date.longFormatLcl.ml.lang.tags.1 = Zh-cn,zhq=0.9,enq=0.8 Optional Set lcl.ml.lang to be the new languageregion string Permitted Attribute Values Interpretation User Preferences up OnIntensity value OnIntensity, it will be replaced with Dual Tone Multi-Frequency Dtmf Chord-Sets chord Tones tones Disabled Only be enabled when tone.dtmf.viaRtp is Be enabled when tone.dtmf.viaRtp is Sampled Audio for Sound Effects saf Following table, x is the sampled audio file number Sound Effects seTo SoundPointIPWelcome.wav Instruction Meaning Example Patterns pat Ring type rt Call Progress Patterns Miscellaneous PatternsCall progress Use within phone Pattern number Ringer Patterns Ringer pattern number Default descriptionCall progress Pattern number Use within phone Miscellaneous Pattern number Use within phone Miscellaneous Patterns Patterns on page A-34 SequentialDefined in Call Progress Patterns on page A-33 Voice Settings voice These codecs include Following voice codecs are supportedCodec Preferences codecPref Codec Profiles audioProfile Codec Preferences codecPref Permitted Attribute Values Default Interpretation Voice.codecPref.IP7000.G722 Codec Profiles audioProfile Attribute Default Attribute Default Attribute Default Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Feature Receive Equalization rxEq Transmit Equalization txEq Attribute Default If voice.vadEnable is set to 0, add attribute line Voice.vadEnable parameterCentral Report Collector collector Alert Reports alert Central Report Collector collector Server server RTCP-XR rtcpxrNable.periodic is set 1, since Alert Reports alert Following settings control the 802.1p/Q userpriority field Quality of Service QOSRTCP-XR rtcpxr Ethernet Ieee 802.1p/Q ethernet IP TOS IP Call Control callControl These parameters apply to RTP packetsOther other RTP rtp Call Control callControl RTP rtp Qos.ip.callControl… Basic TCP/IP Tcpip Attribute Permitted Default Values Permitted Attribute Values Default Interpretation Start.dayOfWeek If fixedDayEnable is set toStart.date is ignored Stop.dayOfWeek RTP rtp Must be enabled for this to workTcpIpApp.port.rtp.filterByIp TcpIpApp.port.rtp.filterByPort Web Server httpd Default value is usedValue that is out of range, Configuration cfg Call Handling Configuration call If call.stickyAutoLineSeize is set to 1, this Reg.x.callsPerLineKey. Refer to Registration SoundPoint IP 330/320 only Shared Calls shared Hold, Local Reminder hold/localReminderBroadWorks calls server only. You must change Value if your organization uses a different call IP 4000, 6000, and 7000 phones. For other ServersPhones a quick press and release of the line Key will resume a call whereas pressing Local Directory local Corporate Directory corp Directory dirDir.local.volatile.4meg Dir.local.volatile.8meg, this Read only, speed dial entry on SoundPoint IP 320/330 is disabledEnter the speed dial index followed By # Used for display purposes only 600, and 601 legacy phones, use Dir.corp.viewPersistenceLeg tagged parameter. This Prevents slow behavior after exiting Fonts font Presence pres SoundPoint IP 550, 560, 600, 601, 650, SoundPoint IP 320, 330, 430, 500 IP330 font IP330 Keys key This configuration attribute is defined as follows Functions Following table lists the functions that are available Backgrounds bg Built-in default solid pattern is displayed Same to display correctly on grayscale Darkens the graphic during preview Individual phone when the user lightens or Following indicators are used by the phone Indicators indBitmaps bitmap IP500/, IP600/, IP4000/, Platform IP300/, IP 330/, IP400IP7000/ on page A-80 IP300/, IP330/, IP400/, IP500/, IP600 Attribute Permitted Interpretation ValuesIP4000/, and IP7000/ tag above Following table, x is the LED number LEDs led Level Interpretation Event Logging log Two types of logging are supported Three formats are available for the event timestampType Example Syslog Menu on Log.render.level maps toYou do not change this value Support append mode unless Set starting with log.sched.x where x identifies the taskServer is set up for this Uploaded if no new events have Security sec Encryption encryption Password Lengths pwd/length License license RAM Disk ramdisk Provisioning prov Request request Delay delayValue Feature feature Finder finder Quotas quotas Resource res Value. For the SoundStation IP 6000 Phones, this value is internally replaced by 2XPhones, this value is internally replaced by 4X SoundStation IP 4000, 6000, and 7000 phones Microbrowser mbThis value is internally replaced by 2X the value. For Replaced by 4X the value SoundPoint IP 430, 501, 550, 560, 600 Miscellaneous XML errors can occur on650, and 670 and SoundStation IP 4000 7000 phones Function is selected If mb.main.idleTimeoutUsed. Refer to User Preferences up/ on Detrimental effect on performance of the phone Applications apps Non-Null values Apps.push.password must be set to non-NullValues DNS Cache dns Peer Networking pnetNaptr NAPTR/ attribute SRV SRV Http//tools.ietf.org/html/rfc2915 Http//tools.ietf.org/html/rfc2782 Macro Definition on Soft Keys softkey Permitted Attribute Values Default Interpretation For this soft key to be displayed New Call and Callers soft keys Parameters include Per-Phone Configuration User Preferences userpreferences Registration reg Parameters will override the parameters Is non-Null, all of the reg.x.server.y.xxxSpecified in sip.cfg in Server server/ on A-7 Shared line counts as a call for every phone Refer to Call Handling Configuration callSharing that registration If reg.x.serverFeatureControl.cf is not VoIpProt.SIP.strictLineSeize is Calls call More information, refer to SIP SIP/ on Set to 1 enabled, this parameter is ignored. ForSylantro call server only If call.missedCallTracking.x.enabled is Parameter is enabled Forwarding is enabled, thisDiversion divert Divert.x.contact will be Calls can be automatically diverted when the phone is busy Server-base call forwarding is Enabled, this parameter isDialplan.x.digitmap is not Plan dialplan/ on page A-17 Dialplan.x.applyToUserDial When present, and if Digit Map digitmap/ on Messaging msg Message Waiting Indicator mwiServer/ on page A-118 Chosen. Refer to Voice Mail Integration on Network Address Translation nat Attendant attendant VoIpProt.local.signalPort in sip.cfg Value 0 if the call server is Microsoft Live Roaming Buddies roamingbuddiesCommunications Server User Preferences userpreferences Roaming Privacy roamingprivacyVoIpProt.SIP.strictLineSeize VoIPProt.SIP.lineSeize.retries, Flash Parameter Configuration Setup on EnabledThis flash attributes are defined as follows For example, if device.net.ipAddress.set = Server address is preserved Render/ on page A-86 Refer to Basic Logging level/change/Menu on Administrator’s Guide SoundPoint IP / SoundStation IP Session Initiation Protocol SIP RFC and Internet Draft Support Following SIP request messages are supported Request SupportMethod Supported Following SIP request headers are supported Header SupportHeader Supported Header Supported Following SIP responses are supported Response SupportResponse Supported 3xx Responses Redirection 5xx Responses Server Failure Reliability of Provisional Responses Hold ImplementationTransfer Third Party Call Control Bridged Line Appearance Signaling Shared Call Appearance Signaling Trusted Certificate Authority List Miscellaneous Administrative Tasks Administrator’s Guide SoundPoint IP / SoundStation IP Miscellaneous Administrative Tasks Encrypting Configuration Files Option. This shows the digest field Changing the Key on the PhoneEncrypted and unencrypted file are the same Encryption/ on page A-89 Model Width Height Color Depth Adding a Background Logo Color RGB Values Decimal Hexadecimal RGB ValuesModel Associate Parameter IP300 IP300 IP330 BitmapsIP330 IP400 IP500 IP500 Animations Indicators BootROM/SIP Application DependenciesModel BootROM SIP Application Migration Dependencies Multiple Key Combinations IP 4000 and 6000 6, 8 and * dial pad keys BootROM until the password prompt appearsAbout three seconds IP 301 The two Line keys and the Up and Down arrow keys SoundStation IP 4000, 6000, and 7000 models Default Feature Key LayoutsSoundPoint IP Key ID Function SoundPoint IP 320/330 SoundPoint IP OPER0 14 # 12 11OPER Key ID SoundPoint IP 550/560/600/601/650/670 SoundStation IP Key ID Internal Key Functions Label Function LCR Label Function VLAN-A=10 VLAN-A=0x0a VLAN-A=012 Assigning a Vlan ID Using Dhcp Parsing Vendor ID Information Miscellaneous Administrative Tasks Product Name Model Name Product Part Number Product, Model, and Part Number Mapping Disabling PC Ethernet Port Select Save ConfigPress Administrator’s Guide SoundPoint IP / SoundStation IP Third Party Software OpenSSL Third Party Software Zlib Copyright and Permission Notice Administrator’s Guide SoundPoint IP / SoundStation IP Numerics Index Administrator’s Guide SoundPoint IP / SoundStation IP IP TOS call control callControl A-58 IP400 font A-74 Dhcp Administrator’s Guide SoundPoint IP / SoundStation IP SDP SDP A-9 Sipsip A-10 POLYCOM, INC Application Programming Interface License API License Agreement for Development Purposes Support Services Export Controls Page Addendum to SIP 3.1 Administrator’s Guide Electronic Hookswitch Graphic Display Backgrounds New or Changed FeaturesDistribution Zip File Backlight Intensity Configuration File ChangesMetrics for listening and conversational quality Gains gain Transmit Equalization txEq Receive Equalization rxEq Background bg Administrator’s Guide Addendum for the SoundPoint IP Multiple Key Combinations and Default Key Layout Key ID Administrator’s Guide Addendum for the SoundPoint IP Graphic Display Backgrounds Multilingual User Interface Frame feature refer to Digital Picture Frame on Picture is displayed when the phone starts up the first time Video Transmission Through Settings Basic Video Camera Settings Settings Basic Video Video Call Settings, Video ScreenLocalCameraView/ on Mode, and Local Camera View CodecPref/on page 1-12 and Codec Profiles codecPref/ on Video Codecs On page 1-17 and Codec Profiles audioProfile/ on Digital Picture Frame Polycom VVX 1500 phone or through a computer using LCD Power SavingApplication Launch Pad Developer’s Guide, which can be found at Configuration File Changes These configuration attributes are defined as follows Application Configuration File ChangesBg.VVX1500.color.bm.1.name to Camera Controls camera Local Camera View localCameraView These attributes also include Camera Controls camera Codec Preferences codecPref Codec Profiles codecPref Video.profil Codec Profiles codecPrefH264.jitter BufferMin + TterBufferMin H2631998.ji SDP Codec Preferences codecPref Codec Profiles audioProfile Codec Preferences codecPref Codec Profiles audioProfile Gains gain Receive Equalization rxEq Other qos.ip.rtp.video… Qos.ip.rtp.video… parameters Polycom VVX 1500 only This new configuration attribute is defined as follows Hpad/geticonPicFrame Mb.main.1.url=PicFrameMb.main.1.text=Picture Frame Polycom.com Per-Phone Configuration File Changes Set up.pictureFrame.folder to These new configuration attributes are defined as followsImages/phone Flash drive up.pictureFrame.folder 3725