Reading a Boot Log | Polycom 1725-11530-310 instruction

Administrator’s Guide SoundPoint IP / SoundStation IP

Reading a Boot Log

The following figure shows a portion of a boot log file:

Boot Failure Messages

The following figure shows an example of “Application sip.ld is not compatible with this phone!” boot failure messages:

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Polycom 1725-11530-310 manual Reading a Boot Log, Following figure shows a portion of a boot log file

Contents

SIP 3.1.2B Disclaimer Copyright Notice About This Guide Administrator’s Guide SoundPoint IP / SoundStation IP Contents Administrator’s Guide SoundPoint IP / SoundStation IP Contents Troubleshooting Your SoundPoint IP / SoundStation IP Phones Contents Administrator’s Guide SoundPoint IP / SoundStation IP Introducing the SoundPoint IP / SoundStation IP Family SoundPoint IP Desktop Phones Administrator’s Guide SoundPoint IP / SoundStation IP SoundPoint IP SoundPoint IP 550/560 SoundPoint IP 600/601 SoundStation IP Conference Phones Currently supported conference phones are SoundStation IP Key Features of Your SoundPoint IP / SoundStation IP Phones SoundPoint IP 600 Administrator’s Guide SoundPoint IP / SoundStation IP Overview Where SoundPoint IP / SoundStation IP Phones Fit SoundPoint IP / SoundStation IP Phones on BootROM Session Initiation Protocol Application Architecture Application Configuration Master Configuration Files Application Configuration Files Application Configuration Files Resource Files Available Features Ring tones Synthesized tones Contact directories Overview Microsoft Live Communications Server Overview Administrator’s Guide SoundPoint IP / SoundStation IP New Features in SIP Administrator’s Guide SoundPoint IP / SoundStation IP Setting up Your System Setting Up the Network Dhcp or Manual TCP/IP Setup For more information on Dhcp options, go to Supported Provisioning Protocols FTP Tftp Http Https Main Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu Modifying the Network ConfigurationCertificate Authority List on page C-1 Dhcp Menu EM PowerName Possible Values Description Dhcp Client Phone IP Address Section, Server Menu MenuPossible Name Values Description Server Menu Menu Server. Refer to Supported Provisioning Protocols on Dhcp on page C-23Name Possible Values Description Or later. Passive FTP is still supported Password, this will be ignored Password these characters if they are correctly escapedUsing the method specified in RFC This will be ignored Ethernet menu SettingSetting unless you want to disable the PC port Setting Up the Boot Server Refer to Basic Logging level/change/ and render Each phone may open multiple connections to the server Information, contact your Certified Polycom ResellerCreate account and home directory These permissions, but will not be able to upload files Sip.cfg Phone1.cfg 000000000000.cfg Directory~.xml Deploying Phones From the Boot ServerYou must decide on a boot server security policy SoundPointIP-dictionary.xmlone of each supported language Configuration Files on page C-4 Provisioning Phones PhoneMACaddress.cfg Configuration on page A-4SIP/ on page A-10 5EL@ Provisioning SoundStation IP 7000 Phones Using CLink Upgrading SIP Application Supporting SoundPoint IP and SoundStation IP Phones Supporting SoundPoint IP 300 and 500 Phones To upgrade your SIP application Administrator’s Guide SoundPoint IP / SoundStation IP This chapter also provides instructions on Setting Up Basic FeaturesConfiguring SoundPoint IP / SoundStation IP Phones Locally Administrator’s Guide SoundPoint IP / SoundStation IP Call Waiting Call TimerCall Log Missed Call Notification Called Party IdentificationCalling Party Identification Connected Party Identification Context Sensitive Volume ControlCentral boot server Customizable Audio Sound Effects Messages and voice messages are waiting Message Waiting IndicationDistinctive Incoming Call Treatment Saf/ on page A-30 or Sound Effects se/ on page A-31 Address-directory Distinctive RingingDistinctive Call Waiting Xml Local 116 Do Not DisturbHandset, Headset, and Speakerphone Local Contact Directory Userpreferences/on page A-107 Xml DirectOry.xml ?xml version=1.0 encoding=UTF-8 standalone=yes ? directory UTF-8’s variable length encoding DirectoryElement Permitted Values Interpretation Space is added between first and last names Auto-reject Local Digit Map7000, the maximum speed-dial index is Speed Dial Microphone MuteSoft Key Activated User Interface Boot server Ethernet Time and Date Display Ethernet Switch Idle Display Animation Your choice Graphic Display BackgroundsTheir phone For images, select a filename. For example Automatic Off-Hook Call PlacementCall Hold AutoOffHook/ on page A-112 Call Transfer Hold/localReminder/ on page A-67 Local / Centralized Conferencing Manage Conferences Call Forward Directed Call Pick-Up Call Park/Retrieve Setting Up Advanced FeaturesGroup Call Pick-Up Last Call Return Configuring Your System Configurable Feature Keys Feature Key Layouts on page C-12 Multiple Line Keys per Registration Multiple Call Appearances Shared Call Appearances Bridged Line Appearance Busy Lamp Field Live Communications Server 2005 Integration on Customizable Fonts and IndicatorsEchnicalBulletinspub.html Attendant.uri Multilingual User Interface Central bootInstant Messaging Server Sip.cfg Swedish Fonts, refer to Fonts font/ on page A-72 Saf/ on page A-30 Synthesized Call Progress TonesMicrobrowser Call Progress Patterns on page A-33 Real-Time Transport Protocol Ports Nat/ on page A-120 Network Address TranslationCorporate Directory Settings Basic Preferences Corporate Directory View This section contains the following information Display Recording and Playback of Audio Calls670 have a functioning USB port Daisy-Chaining Phones Provisioning Phones Over CLink Enhanced Feature Keys Efk Efklist Efkprompt Version Special Characters Efklist This element describes behavior of enhanced feature keyEfk This element contains the following parameters Efkprompt This element describes the behavior of the user prompts Version efk.version=2 VersionSpecial Characters Macro Action Prompt Macro Substitution Expanded Macros Macro Action Call. The use of refer method is call server Using Invite if no active call or Dtmf if an activePrompt Macro Substitution Dependentand may require the addition of star codes Expanded Macros Collected. The macros are case sensitivePrompt is not required for every macro Contact Directory File Format on Examples Action String Example Configuration File ChangesEnhanced Feature Key XML Files Action string Well as others mapped to Park Return and Call Pickup Using Call Park KeyContact Directory Changes Configurable Soft Keys New Call End Call Split Join Forward MyStatus and Buddies Hold, Transfer, and Conference 103 Update the sip.cfg configuration as followsSoftkey.feature.newcall = Update sip.cfg as follows Voice Mail Integration Multiple Registrations Server server/ on page A-7 Server/ on page A-7, and Registration reg/ on page A-107 Automatic Call DistributionServer Redundancy DNS SIP Server Name Resolution For Outgoing Calls Invite Fallback Phone Operation for Registration Phone ConfigurationConfigured Presence Immediately with business contacts Boot server Address-directoryMicrosoft Live Communications Server 2005 Integration Examples on Roamingbuddies/ on page A-122 Roamingprivacy/ on page A-123 Refer to Roaming Buddies roamingbuddies/ on page A-122 Refer to Roaming Privacy roamingprivacy/ on page A-123 Locate the roamingprivacy attribute Set reg.x.auth.password to the LCS passwordSet the reg.x.server.y.address to the LCS server name Access URL in SIP Message Web Content Examples User Interface Signaling Changes Web Content Status Indication Settings Menu Static DNS Cache Example Dns.cache.A.1 , dns.cache.A.2 , and so on Set to null to force SRV lookups Display of Warnings from SIP Headers Setting Up Audio Features Voice Activity Detection Low-Delay Audio Packet TransmissionJitter Buffer and Packet Error Concealment Dynamic Noise Reduction Treble/Bass Controls Dtmf Event RTP Payload Acoustic Echo CancellationDtmf Tone Generation DTMF/ on page A-28 Effective Audio CodecsFollowing table summarizes the phone’s audio codec support On page A-38 and Codec Profiles audioProfile/ on page A-41 Background Noise SuppressionComfort Noise Fill Ieee 802.1p/Q IP Type-of-ServiceAutomatic Gain Control Voice Quality Monitoring Three types of quality reports can be enabledPeriodic-Generated during a call at a configurable period Threshold Treble/Bass Controls Setting Up Security FeaturesDynamic Noise Reduction Monitoring/ on page A-52 Pwd/length/ on page A-89 Local User and Administrator Privilege LevelsCustom Certificates Tinspub.html Configuration changes can performed locally Incoming Signaling ValidationConfiguration File Encryption Secure Real-Time Transport Protocol Device.cfg Configuring SoundPoint IP / SoundStation IP Phones LocallyConfiguration on page A-124 Passwords Troubleshooting Your SoundPoint IP / SoundStation IP Phones Error Messages BootROM Error Messages Application Error Messages Status Menu Log Files Scheduled Logging Manual Log Upload Reading a Boot Log Following figure shows a portion of a boot log file Following figure shows a portion of an application log file Testing Phone HardwareReading an Application Log Power and Startup Symptom Problem Corrective Action Controls Access to Screens and Systems To Rebooting the Phone on Calling Displays Phone on page C-10 Oice/soundpointip/VoIPTechnicalBullet AudioUpgrading Inspub.html Administrator’s Guide SoundPoint IP / SoundStation IP Configuration Files Master Configuration Files One will cause a reboot loop Application Configuration CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES= Configuration Files Protocol voIpProt This configuration attribute is defined as followsAttribute Permitted Default Interpretation Values This attribute includes VoIpProt.server.x.transport is set to Permitted Attribute Values Default InterpretationIf voIpProt.server.x.address is a If voIpProt.server.x.transport is set to VoIpProt.server.x.address is an IP VoIpProt.SIP.lcs Parameter if set to 1 when the parameter To 1 default is Permitted Attribute Values Default Interpretation Reg.x.auth.optimizedInFailover takes Lcl.ml.lang.tags.x in Multilingual ml This attribute also includesEpt = 325,326,327,328,329,330 Outbound Proxy outboundProxy Request Validation requestValidation Due to the additional signaling requiredAlert Information alertInfo May have a negative performance impact Conference Setup conference Special Events specialEvent UDP, TCP, or TLS Supported when configured with the valuesDial Plan dialplan Dialplan.applyToCallListDial This attributes also includes Digit Map digitmap Routing routing Configuration Files Attribute Permitted Values Default Interpretation Server server Emergency emergency Emergency emergency Localization lclServer server Multilingual ml Date and Time datetime Lcl.ml.lang.menu.2 Attribute Permitted Values InterpretationLcl.ml.lang.menu.1 Lcl.ml.lang.menu.3 Lcl.ml.lang.tags.1 = Lcl.datetime.date.longFormatLcl.datetime.date.dateTop Zh-cn,zhq=0.9,enq=0.8 Optional Set lcl.ml.lang to be the new languageregion string User Preferences up Permitted Attribute Values Interpretation OnIntensity, it will be replaced with OnIntensity value Tones tones Dual Tone Multi-Frequency Dtmf Chord-Sets chord Only be enabled when tone.dtmf.viaRtp is Disabled Be enabled when tone.dtmf.viaRtp is Sampled Audio for Sound Effects saf To SoundPointIPWelcome.wav Sound Effects seFollowing table, x is the sampled audio file number Patterns pat Ring type rt Instruction Meaning Example Call progress Use within phone Pattern number Miscellaneous PatternsCall Progress Patterns Call progress Pattern number Use within phone Ringer pattern number Default descriptionRinger Patterns Miscellaneous Patterns Miscellaneous Pattern number Use within phone Defined in Call Progress Patterns on page A-33 SequentialPatterns on page A-34 Voice Settings voice Codec Preferences codecPref Codec Profiles audioProfile Following voice codecs are supportedThese codecs include Codec Preferences codecPref Permitted Attribute Values Default Interpretation Voice.codecPref.IP7000.G722 Codec Profiles audioProfile Attribute Default Attribute Default Attribute Default Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Feature Receive Equalization rxEq Transmit Equalization txEq Attribute Default Central Report Collector collector Alert Reports alert Voice.vadEnable parameterIf voice.vadEnable is set to 0, add attribute line Nable.periodic is set 1, since Server server RTCP-XR rtcpxrCentral Report Collector collector Alert Reports alert RTCP-XR rtcpxr Quality of Service QOSFollowing settings control the 802.1p/Q userpriority field Ethernet Ieee 802.1p/Q ethernet IP TOS IP Other other These parameters apply to RTP packetsCall Control callControl RTP rtp Call Control callControl RTP rtp Basic TCP/IP Tcpip Qos.ip.callControl… Attribute Permitted Default Values Permitted Attribute Values Default Interpretation Start.date is ignored If fixedDayEnable is set toStart.dayOfWeek Stop.dayOfWeek TcpIpApp.port.rtp.filterByIp Must be enabled for this to workRTP rtp TcpIpApp.port.rtp.filterByPort Value that is out of range, Default value is usedWeb Server httpd Call Handling Configuration call Configuration cfg Reg.x.callsPerLineKey. Refer to Registration If call.stickyAutoLineSeize is set to 1, this BroadWorks calls server only. You must change Shared Calls shared Hold, Local Reminder hold/localReminderSoundPoint IP 330/320 only Value if your organization uses a different call Phones a quick press and release of the line ServersIP 4000, 6000, and 7000 phones. For other Key will resume a call whereas pressing Dir.local.volatile.4meg Directory dirLocal Directory local Corporate Directory corp Dir.local.volatile.8meg, this Enter the speed dial index followed SoundPoint IP 320/330 is disabledRead only, speed dial entry on By # Used for display purposes only Leg tagged parameter. This Dir.corp.viewPersistence600, and 601 legacy phones, use Prevents slow behavior after exiting Presence pres Fonts font SoundPoint IP 320, 330, 430, 500 SoundPoint IP 550, 560, 600, 601, 650, IP330 font IP330 This configuration attribute is defined as follows Keys key Following table lists the functions that are available Functions Built-in default solid pattern is displayed Backgrounds bg Same to display correctly on grayscale Individual phone when the user lightens or Darkens the graphic during preview Bitmaps bitmap Indicators indFollowing indicators are used by the phone IP7000/ on page A-80 Platform IP300/, IP 330/, IP400IP500/, IP600/, IP4000/, IP4000/, and IP7000/ tag above Attribute Permitted Interpretation ValuesIP300/, IP330/, IP400/, IP500/, IP600 LEDs led Following table, x is the LED number Event Logging log Level Interpretation Type Example Three formats are available for the event timestampTwo types of logging are supported You do not change this value Log.render.level maps toSyslog Menu on Server is set up for this Set starting with log.sched.x where x identifies the taskSupport append mode unless Uploaded if no new events have Encryption encryption Password Lengths pwd/length Security sec License license Provisioning prov RAM Disk ramdisk Value Delay delayRequest request Feature feature Resource res Finder finder Quotas quotas Phones, this value is internally replaced by 4X Phones, this value is internally replaced by 2XValue. For the SoundStation IP 6000 This value is internally replaced by 2X the value. For Microbrowser mbSoundStation IP 4000, 6000, and 7000 phones Replaced by 4X the value 650, and 670 and SoundStation IP 4000 Miscellaneous XML errors can occur onSoundPoint IP 430, 501, 550, 560, 600 7000 phones Used. Refer to User Preferences up/ on If mb.main.idleTimeoutFunction is selected Applications apps Detrimental effect on performance of the phone Values Apps.push.password must be set to non-NullNon-Null values Naptr NAPTR/ attribute SRV SRV Peer Networking pnetDNS Cache dns Http//tools.ietf.org/html/rfc2915 Http//tools.ietf.org/html/rfc2782 Soft Keys softkey Macro Definition on Permitted Attribute Values Default Interpretation New Call and Callers soft keys For this soft key to be displayed Per-Phone Configuration Parameters include Registration reg User Preferences userpreferences Specified in sip.cfg in Server server/ on Is non-Null, all of the reg.x.server.y.xxxParameters will override the parameters A-7 Sharing that registration Refer to Call Handling Configuration callShared line counts as a call for every phone If reg.x.serverFeatureControl.cf is not Calls call VoIpProt.SIP.strictLineSeize is Sylantro call server only Set to 1 enabled, this parameter is ignored. ForMore information, refer to SIP SIP/ on If call.missedCallTracking.x.enabled is Diversion divert Forwarding is enabled, thisParameter is enabled Calls can be automatically diverted when the phone is busy Divert.x.contact will be Dialplan.x.digitmap is not Enabled, this parameter isServer-base call forwarding is Plan dialplan/ on page A-17 Dialplan.x.applyToUserDial When present, and if Digit Map digitmap/ on Server/ on page A-118 Message Waiting Indicator mwiMessaging msg Chosen. Refer to Voice Mail Integration on Network Address Translation nat VoIpProt.local.signalPort in sip.cfg Attendant attendant Communications Server Roaming Buddies roamingbuddiesValue 0 if the call server is Microsoft Live VoIpProt.SIP.strictLineSeize Roaming Privacy roamingprivacyUser Preferences userpreferences VoIPProt.SIP.lineSeize.retries, Flash Parameter Configuration This flash attributes are defined as follows EnabledSetup on For example, if device.net.ipAddress.set = Server address is preserved Menu on Refer to Basic Logging level/change/Render/ on page A-86 Administrator’s Guide SoundPoint IP / SoundStation IP Session Initiation Protocol SIP RFC and Internet Draft Support Method Supported Request SupportFollowing SIP request messages are supported Header Supported Header SupportFollowing SIP request headers are supported Header Supported Response Supported Response SupportFollowing SIP responses are supported 3xx Responses Redirection 5xx Responses Server Failure Transfer Hold ImplementationReliability of Provisional Responses Third Party Call Control Shared Call Appearance Signaling Bridged Line Appearance Signaling Miscellaneous Administrative Tasks Trusted Certificate Authority List Administrator’s Guide SoundPoint IP / SoundStation IP Miscellaneous Administrative Tasks Encrypting Configuration Files Encrypted and unencrypted file are the same Changing the Key on the PhoneOption. This shows the digest field Encryption/ on page A-89 Adding a Background Logo Model Width Height Color Depth Model Associate Parameter RGB ValuesColor RGB Values Decimal Hexadecimal IP330 IP400 BitmapsIP300 IP300 IP330 IP500 IP500 Model BootROM SIP Application BootROM/SIP Application DependenciesAnimations Indicators Migration Dependencies Multiple Key Combinations About three seconds BootROM until the password prompt appearsIP 4000 and 6000 6, 8 and * dial pad keys IP 301 The two Line keys and the Up and Down arrow keys SoundPoint IP Default Feature Key LayoutsSoundStation IP 4000, 6000, and 7000 models Key ID Function SoundPoint IP 320/330 SoundPoint IP OPER0 14 # 12 11OPER Key ID SoundPoint IP 550/560/600/601/650/670 SoundStation IP Key ID Internal Key Functions Label Function LCR Label Function Assigning a Vlan ID Using Dhcp VLAN-A=10 VLAN-A=0x0a VLAN-A=012 Parsing Vendor ID Information Miscellaneous Administrative Tasks Product, Model, and Part Number Mapping Product Name Model Name Product Part Number Press Select Save ConfigDisabling PC Ethernet Port Administrator’s Guide SoundPoint IP / SoundStation IP Third Party Software OpenSSL Third Party Software Zlib Copyright and Permission Notice Administrator’s Guide SoundPoint IP / SoundStation IP Index Numerics Administrator’s Guide SoundPoint IP / SoundStation IP Dhcp IP TOS call control callControl A-58 IP400 font A-74 Administrator’s Guide SoundPoint IP / SoundStation IP SDP SDP A-9 Sipsip A-10 POLYCOM, INC Application Programming Interface License API License Agreement for Development Purposes Support Services Export Controls Page Addendum to SIP 3.1 Administrator’s Guide Distribution Zip File New or Changed FeaturesElectronic Hookswitch Graphic Display Backgrounds Metrics for listening and conversational quality Configuration File ChangesBacklight Intensity Gains gain Receive Equalization rxEq Transmit Equalization txEq Background bg Administrator’s Guide Addendum for the SoundPoint IP Multiple Key Combinations and Default Key Layout Key ID Administrator’s Guide Addendum for the SoundPoint IP Graphic Display Backgrounds Multilingual User Interface Picture is displayed when the phone starts up the first time Frame feature refer to Digital Picture Frame on Video Transmission LocalCameraView/ on Settings Basic Video Video Call Settings, Video ScreenThrough Settings Basic Video Camera Settings Mode, and Local Camera View Video Codecs CodecPref/on page 1-12 and Codec Profiles codecPref/ on Digital Picture Frame On page 1-17 and Codec Profiles audioProfile/ on Application Launch Pad LCD Power SavingPolycom VVX 1500 phone or through a computer using Developer’s Guide, which can be found at Configuration File Changes Bg.VVX1500.color.bm.1.name to Application Configuration File ChangesThese configuration attributes are defined as follows These attributes also include Camera Controls camera Local Camera View localCameraView Camera Controls camera Codec Preferences codecPref Codec Profiles codecPref H264.jitter Codec Profiles codecPrefVideo.profil BufferMin + H2631998.ji TterBufferMin SDP Codec Preferences codecPref Codec Profiles audioProfile Codec Preferences codecPref Codec Profiles audioProfile Gains gain Receive Equalization rxEq Qos.ip.rtp.video… parameters Other qos.ip.rtp.video… This new configuration attribute is defined as follows Polycom VVX 1500 only Mb.main.1.text=Picture Frame Mb.main.1.url=PicFrameHpad/geticonPicFrame Polycom.com Per-Phone Configuration File Changes Images/phone These new configuration attributes are defined as followsSet up.pictureFrame.folder to Flash drive up.pictureFrame.folder 3725