Administrator’s Guide SoundPoint IP / SoundStation IP

Displays

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following:

The display is incorrect.

the SoundPoint IP family SIP

Check that the display is illuminated.

phone.

The display has bad contrast.

Make sure the LAN cable is inserted

 

 

 

properly at the rear of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

If using in-line powering, have your

 

 

system administrator check that the

 

 

switch is supplying power to the

 

 

phone.

 

 

 

 

The contrast needs adjustment.

Do one of the following:

 

 

Refer to the appropriate SoundPoint

 

 

IP / SoundStation IP SIP phone User

 

 

Guide.

 

 

Reboot the phone to obtain a default

 

 

level of contrast (refer to Rebooting

 

 

the Phone on page C-10).

 

 

 

 

Outbound or inbound calling is

Do one of the following:

 

unsuccessful.

Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

Lift the handset. Ensure dial tone is

 

 

present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

The display is flickering.

Certain type of older fluorescent

Do one of the following:

 

lighting causes the display to

Move the SoundPoint IP /

 

appear to flicker.

 

SoundStation IP SIP phone away from

 

 

the lights.

 

 

Replace the lights.

 

 

 

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Page 152
Image 152
Polycom 1725-11530-310 manual Displays, Phone on page C-10