Polycom 300 Getting Help, Understanding Error Messages, Calling the Help Desk, 1Touch Help Desk

Using the Touch Panel

Getting Help

This section lists the error message that you may receive on the Touch Panel when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with the OTX.

Understanding Error Messages

If you make a call using the Touch Panel and the call does not connect, you will receive an error message. The following table describes these messages.

Error Message	Description
The call has ended.	Your site or the far end hung up the call.
The far end system rejected the call.	The far end is already in a call.
The far end could not be reached.	You called the wrong IP address or
	there is no network between your site
	and the dialed site.
The site you called could not be located.	Your site is registered to a gatekeeper,
	and the gatekeeper could not find the
	address or the alias.
Called Failed. Unknown error.	The reason for the call failure is not
	known.

Calling the Help Desk

When you experience technical difficulties or have a question about the Polycom OTX, you can call the Help Desk.

The Help Desk number is configured by the system administrator. If your Help Desk button is not working, contact your system administrator.

If your organization has signed up for Video Network Operations Center (VNOC) services, you may also be able to call the Help Desk to request a room reservation, extend or cancel a meeting, or request other assistance. For more information about room requests, refer to Reserving a Polycom OTX Room on page 4-3.

To get help:

1Touch Help Desk.

Note that if your system administrator has set up an audio Speed Dial button with the Help Desk number, you can touch that Speed Dial button instead.

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