Polycom IP 33x, IP 32x manual Access to Screens and Systems, Lines Line Information. From

User Guide for the SoundPoint IP 32x/33x Desktop Phone

Access to Screens and Systems

Symptom	Problem	Corrective Action
There is no response when you	The SoundPoint IP 32x/33x	Do one of the following:
press a feature key.	phone is not in an active state.	• Press the keys more slowly.
		• Check with your system administrator
		to see if the key has been mapped to
		a different function or is disabled.
		• Place a call to the phone to check that
		inbound call display and ringing is
		normal. If successful, try to press
		feature keys within the call to access
		the Main Menu, for example.
		• To confirm that the line is active, press
		the Menu key, and then select Status
		> Lines > Line Information. From the
		Line Information page, verify that your
		phone line is registered.
		• To attempt re-registration to the call
		server, reboot your phone. Contact
		your system administrator.
The screen shows “Network Link	The LAN cable is not properly	Do one of the following:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Check if the LAN port is active or
		inactive. Press the Menu key, and
		then select Status > Network >
		Ethernet. From the Ethernet page,
		scroll to the LAN port field and verify
		that it is active.
		• To attempt re-registration to the call
		server, reboot your phone. Contact
		your system administrator.

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